| Website | thumbplay.com |
| Blog | thumbplay.com/thu... |
| State University of New York at Oneonta, BS Economics | 1995 |
Michael serves as Vice President of Customer Operations at Thumbplay, the #1 mobile entertainment destination in the U.S. Prior to joining Thumbplay Biondo led successful teams at ESPN and AT&T.
He was recently awarded “Customer Service Leader of the Year - 2009”
He is a driven, results-focused leader with extensive expertise in operations management, client management, solution delivery and complex data modeling, budgeting & forecasting. Extremely skilled at incorporating analytical results into detailed, actionable plans and articulating summaries for Executive Level Management. Proven track record for meeting demands of high profile customers and improving customer satisfaction. Very accomplished at using both process and financial analysis to improve organizational performance, reduce operating costs and improve profit margins. Hands-on manager with deep experience building, leading and motivating teams on and off-shore as well as in both start-up and established work environments.
