Maria Martinez heads the teams that are actively engaged with salesforce.com’s customers, focused on the company’s critically important value of customer success. Martinez’s teams are responsible for on-boarding, product usage, best practices, training, customer support, professional services, partner certification, and developing long-term relationships with salesforce.com customers.
Martinez has more than 30 years of experience in business and technology leadership roles. Prior to joining salesforce.com, Martinez managed Microsoft’s global services business, including professional services and customer support for all products. In her six-year tenure, Martinez led the business to outperform revenue targets and to significantly increase Microsoft’s customer satisfaction rating.
Prior to Microsoft, Martinez was president and CEO of Embrace Networks. She has also held senior leadership roles at Motorola and AT&T.
Martinez has a Master’s degree in computer engineering from Ohio State University and a Bachelor’s degree in electrical engineering from the University of Puerto Rico.