A native of British Columbia, Laura-Lea joined AbeBooks.com in 2002. She held a number of positions - including business development manager responsible for reseller programs, online marketing manager, group program manager for product management and also director of customer service and operations - before becoming VP of operations in November 2007. Her career began as a medical laboratory technologist before attending the University of Victoria where she gained a degree in commerce and graduated with distinction in 1998. Prior to joining AbeBooks, she was a branch manager for Manpower Employment Services in Victoria, BC, where she handled clients in the high tech sector. As VP of operations, Laura-Lea is responsible for daily activities at AbeBooks including product development, operation of the websites and support services.