Widely recognized for his pioneering work in online communities in business, Joe serves as Lithium's Chief Community Officer. In this role, Joe is responsible for thought-leadership, research, and innovations that will drive the next generation of successful enterprise customer communities.
Joe's work with online communities began in 1996, when he conducted the first comprehensive research study into successful practices for managing online communities. Since that time, he has worked as a consultant and researcher with nearly 300 companies using online communities to create more productive relationships with customers, partners, and employees.
While at Lithium, Joe has played a key role in launching successful communities for large, enterprise companies such as Barnes & Noble, Comcast, Juniper Networks, Linksys, PayPal, Symantec, and many others. Joe's previous roles include Vice President of... See More