| Blog | exsecutus.com |
| @JHaughwout | |
| Birthplace | United States of America |
| Massachusetts Institute of Technology, Bachelors of Science | |
| Aeronautical & Astronautical Engineering | |
| Harvard University, Master in Public Policy | |
| Business & Government Policy, General Management |
Bill Coletti
Jim Haughwout (pronounced “how-it”) helps organizations employ emerging technologies to advance market leadership. He has held marketing, technology and operations leadership positions across a broad range of industries: from space, defense and telecommunications to Internet and social media to biotechnology and life sciences. He currently writes the Exsecutus blog and is a Managing Partner at Oulixeus Ltd., where he helps organizations embrace emerging technologies from strategy, risk and market planning through deployment and organizational adoption.
Formerly, Haughwout was Chief Information Officer & Vice President of Technology at INgage Networks (f/k/a Neighborhood America). At INgage, he led the commercial development, delivery and day-to-day operation of Software-as-a-Service (SaaS) based white label social media products for Fortune-1000, public sector and non-for-profit enterprises. Haughwout also helped advance market demand for Web 2.0, Enterprise 2.0 and Gov 2.0 services through regular white papers, industry analyst briefings and public speaking engagements. His work is a case study in IBM’s 2009 Business of IT book, “How to Improve Service and Lower Costs.”
Prior to joining INgage, Haughwout held leadership roles in both Amgen’s Information Systems and Research & Development divisions. First, Haughwout built Amgen’s enterprise program office responsible for leading delivery of large-scale enterprise technology initiatives. He then led R&D’s 200-person, global business transformation program responsible for combining Enterprise 2.0 (collaboration, data management, reporting and publishing) technologies with Lean process development to reduce the time and effort to move new products from clinical trial closeout to market across a 39-country regulated marketplace. Previously, Haughwout spent nearly eight years at AOL in numerous leadership roles across AOL’s Marketing and Technology organizations. As Technology Director of Architecture & Core Systems, Haughwout chaired AOL’s architecture council (the LEGO Group) and owned the worldwide services for identity management, customer relationship management, behavioral decision automation, up-sell and cross-sell, and automation of affinity management campaigns and direct response marketing. He integrated these services into a brand-wide platform (OnTarget™) to personalise promotions and fulfilment campaigns to 120 million subscribers across 30+ AOL and Time Warner brands.
As Chief Architect for AOL’s Marketing & Member Development organization, he defined the strategic road map and led evaluation and integration of all major technologies for 34 call centers across 17 countries. Haughwout invented (patent WO/2002/025909) and commercialized Smart Transfer™, one of AOL’s first behavioral-targeting platforms. He also managed AOL’s Global Customer Care Year 2000 Program, supervising the transition of customers across 14 time zones (one of only two global technology events monitored in real time by the late Peter Jennings and ABC’s “World News Tonight”).
The majority of Haughwout’s career prior to AOL focused on the public sector. At Booz | Allen | Hamilton, he re-engineered the technologies and operations of agencies within the US Departments of Defense, Treasury and Commerce. This included helping move the Internet Registrar industry to from National Science Foundation custodianship to an open market model. At Lockheed Martin’s Management & Data Systems division, Haughwout delivered systems integration services to public and private clients across North America, Europe, the Middle East and the Pacific Rim. In this role, he routinely briefed senior military and civilian leaders on the adoption of new communications technologies. Prior to this, he was worked on the Strategic Defense Initiative at MIT Lincoln Laboratory.
Haughwout is also an Advisor to Green House Energy Management, a smart grid Green market startup. In addition, he is a Member of the Advisory Boards for the Departments of Computer Science (Whitaker School of Engineering) and Computer Information Systems (Lutgert College of Business) at Florida Gulf Coast University. He is also a member of the Business Architects Association, Industry Advisory Council, International Association of Software Architects and the Lean Enterprise Institute.
Haughwout earned a master in public policy from Harvard University and a bachelors of science in aeronautical and astronautical engineering at MIT. He has engaged in additional studies at MIT’s Sloan School of Management and Harvard’s Business and Law Schools. He splits his time between the New York, Los Angeles and Washington, DC metropolitan areas.
