| Website | the-corner-office... |
| Blog | the-corner-office... |
| @JHaughwout | |
| Birthplace | United States of America |
| Massachusetts Institute of Technology, Bachelors of Science | |
| Aeronautical & Astronautical Engineering | |
| Harvard University, Master in Public Policy | |
| Business & Government Policy, General Management |
Bill Coletti
Jim Haughwout (pronounced “how-it”) is Neighborhood America’s Chief Information Officer and Vice President of Technology. He is also a Managing Partner at Oulixeus Ltd.
At Neighborhood America, Haughwout leads their global technology organization in the development of enterprise social media (Web 2.0, Government 2.0 and Enterprise 2.0) products for Fortune-1000, public sector and non-profit organization clients. He is responsible for Architecture, Product Development, Project Management, Software-as-a-Service (SaaS) Professional Services Delivery, Business Intelligence, Quality Assurance, Systems Operations and Customer Support. His work at Neighborhood America is a case study in the recently released IBM Press Business of IT book, “How to Improve Service and Lower Costs.”
In addition, Haughwout is a co-founder and Managing Partner at Oulixeus Ltd. a boutique consultancy specializing in helping organizations deal with new technologies from strategy and risk planning through deployment and organizational integration. In addition to providing consulting services, Haughwout leads Oulixeus’ marketing, finance and back office operations.
Prior to joining Neighborhood America, Haughwout held leadership roles in both Amgen’s Information Systems and Research & Development organizations. First, Haughwout built Amgen’s enterprise program office responsible for leading delivery of large-scale technology initiatives. He then led R&D’s 200-person, 39-country business transformation program responsible for combining Enterprise 2.0 technologies with Lean process development to reduce the time to move new products from clinical trial closeout to market.
Previously, Haughwout spent nearly eight years at AOL in numerous leadership roles across AOL’s Marketing and Technology organizations. As Technology Director of Architecture & Core Systems, Haughwout chaired AOL’s architecture council (the LEGO Group) and owned the worldwide services for identity management, customer relationship management, behavioral profiling, up-sell and cross-registration, affinity management, and direct response marketing. He integrated these services into a brand-wide platform (OnTarget™) to automate behavior-based targeting of promotions and campaigns to over 120 million subscribers across 30+ AOL and Time Warner brands.
As Chief Architect for AOL’s Marketing & Member Development organization, he defined the technology road map for 34 call centers across 17 countries and led the integration of all third-party technology for telephony, customer care, knowledge management, workflow management and reporting. He invented Smart Transfer™ (patent WO/2002/025909) one of AOL’s first behavioral-targeting platforms. Haughwout also managed AOL’s Global Customer Care Year 2000 Program, supervising the transition of customers across 14 time zones. (One of only two global Year 2000 technology events monitored in real time by the late Peter Jennings and ABC’s World Wide News Tonight.)
The majority of Haughwout’s career prior to AOL concentrated on the public sector. At Booz | Allen | Hamilton, he re-engineered the technologies, processes and operations of agencies within the Departments of Defense, Treasury and Commerce. This included helping to re-engineer the Internet Registrar industry to enable it to move from National Science Foundation custodianship to an open market model. As a Principal Systems Engineer at Lockheed Martin’s Management & Data Systems division, he delivered systems integration services to public and private clients in 32 countries across North America, Europe, the Middle East and the Pacific Rim. In this role, Haughwout routinely briefed senior military and civilian leaders on the adoption of new technologies for command and control, communications, and logistics. Prior to this, he was a Staff Scientist working on the Strategic Defense Initiative at MIT Lincoln Laboratory.
Haughwout is also an Advisor to Green House Energy Management, a smart grid Green market startup. In addition, he is a Member of the Advisor Boards for the Departments of Computer Science (Whitaker School of Engineering) and Computer Information Systems (Lutgert College of Business) at Florida Gulf Coast University. He is also a member of the Business Architects Association, Industry Advisory Council, International Association of Software Architects and the Lean Enterprise Institute. Haughwout has received numerous awards from Amgen, AOL, Lockheed Martin, confidential agencies of the United States government and the Massachusetts Institute of Technology (MIT). He holds numerous open and classified patents.
Haughwout earned a master in public policy from Harvard University and a bachelors of science in aeronautical and astronautical engineering at MIT. He has engaged in additional studies at MIT’s Sloan School of Management and Harvard’s Business and Law Schools. He currently splits his time between the South Florida, Southern California and the Washington, DC areas.
