|University of Waterloo, BASc||1990|
|University of Toronto, MBA||1997|
James leads a global product management team responsible for the product roadmap, market research and detailed requirements for the technology that drives Support.comâ€™s premium technology services offering.
James joined Support.com in October 2003 and is currently Vice President â€“ Product Management. Support.com services are offered directly to consumers under the Support.com brand and as a white label service via retailers, ISVs and ISPs.
Prior to joining Support.com, James spent nearly four years leading Portal Softwareâ€™s Solutions Marketing team for key markets including broadband, wireless, wireline, digital media and online content. James also spent eight years with Nortel Networks primarily in Nortelâ€™s Wireless Networks business unit with roles in strategic marketing, sales and network engineering as well as in Nortelâ€™s Information Technology team, which focused on finance systems.
As a Computer Engineering graduate from the University of Waterloo (Canada), James started his career as a real-time software engineer. James then went on to complete his MBA at the University of Toronto, Canada. Additionally, he has participated in Consumer Marketing Strategy courses at the Kellogg Business School at Northwestern University.