Douglas Hanna is the CEO of A Small Orange, a provider of high quality shared, VPS, reseller, and dedicated web hosting. As CEO, Douglas leads the companyâ€™s management team and is directly responsible for the companyâ€™s finance, business development, marketing, and M&A activities. He is also responsible for HostNine and SEO Web Hosting, two companies that A Small Orange acquired in November 2010. Before joining A Small Orange in March 2010, Douglas was the Customer Service Manager at HostGator.com LLC, a world leading web hosting company with more than 225,000 customers. At HostGator, he was responsible for customer service and customer service operations, as well as corporate communications and public relations. Douglas also founded and writes for Service Untitled, a leading blog on customer service and the customer service experience and has done customer service consulting for companies such as Dell.