Person Overview

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Primary:
VP, Customer Happiness and Success at ToutApp
Past:
VP of Client Services at CaseCentral

Detailed Description

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Experienced executive with expertise in all aspects of Client Services (consulting, support, training) particularly at SaaS companies. Successful track record in Professional Serivces, Training, Practice Management, Account Management, P&L, Sales, Support and Operational Management.

Passion for using technology to solve business problems for customers. Proven ability to develop, manage and grow high performance Professional Services teams that excel at driving customer satisfaction and maximizing their adoption in technology.

Specialties:consulting practice management, software and consulting sales, solution selling, account management, project management, support, training, content management, ECM, eDiscovery, complex technology implementation, SaaS, cloud

Experience (3)

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  • F06bbbb3cc90d9699b42d693ff57bc1e

    ToutApp

    VP, Customer Happiness and Success
    Apr 1, 2014
  • 3699b28f4ed56195bce10aac609cb152

    GoodData

    VP, Customer Success
    Jan, 2012 - Jan, 2014
  • 4ad4da847f35d1804ff425a9cd585e61

    CaseCentral

    VP of Client Services
    Aug, 2008 - Dec, 2011