Charles Stiles has over 18 years experience in the use of technology in business environments. He was the former Postmaster for America Online. During his ten years at AOL he has focused his efforts on improving the customer experience through a better use of technology in Member Services, the AOL Network Operation Center and as Postmaster for one of the largest email systems in the world. He currently serves as the Chairman of the Board for the Messaging Anti-Abuse Work Group. Charles speaks frequently with industry analysts and at industry events, working closely with others to help generate a better understanding of the email environment and potential solutions for a better consumer experience. Charles holds a Bachelor of Science in Computer Networking from Strayer University graduating Magna Cum Laude.