As Chief Operating Officer, Charles is responsible for Lithium’s customer success, overseeing all facets of customer operations and business planning.
A strong advocate for customers and active customer support communities, Charles brings a long track record of building customer-centric organizations. Previously, Charles led the Partner Services team at Yahoo, helping its customers achieve their business goals with Yahoo’s monetization products. In this role, he led the team to deliver continuous optimization of the monetization solution to ensure ongoing customer success.
Charles also held multiple leadership roles at Interwoven, helping the company grow from a start-up to a recognized leader in enterprise content management. He led some of the largest deployments of Interwoven’s solutions and headed its Worldwide Support team, helping to increase the company’s customer satisfaction to record levels. As Vice President of Support, he led the development of Interwoven’s support platform, which led to industry recognitions by substantially enhancing the company’s engagement of its large customer base.
Charles holds a BS and an MS in Electrical Engineering & Computer Sciences from the University of California at Berkeley and an MS in Management Science & Engineering from Stanford University.