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Brad Birnbaum currently serves as Chief Technology Officer for Assistly, Inc. continuing his 15+ year tenure focusing on improving customer service. Prior to Assistly's founding Birnbaum was at AOL responsible for development for AIM Chat and AIM Connect. Previously, Birnbaum was CTO for Talisma Corporation, Vice President, Product Strategy at eAssist Global Solutions. Prior to eAssist Birnbaum was Vice President of Product Development for the CIM group at Divine, inc. Birnbaum also served as CTO and EVP of Product Development at eShare Communications and its successor Melita Corporation.

Birnbaum served as a Justice Louis Brandeis Scholar at Brandeis University and a Simon's fellow at the State University of New York at Stony Brook, where he conducted advanced organo-metallic research in chemistry. Birnbaum has been published in a variety of publications and has also served as a technical editor for some of Macmillan's best-selling Java and Internet books. Birnbaum holds a Bachelor of Science degree in Information Systems from the State University of New York at Stony Brook.

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