Brad Birnbaum currently serves as Chief Technology Officer for Assistly, Inc. continuing his 15+ year tenure focusing on improving customer service. Prior to Assistly's founding Birnbaum was at AOL responsible for development for AIM Chat and AIM Connect. Previously, Birnbaum was CTO for Talisma Corporation, Vice President, Product Strategy at eAssist Global Solutions. Prior to eAssist Birnbaum was Vice President of Product Development for the CIM group at Divine, inc. Birnbaum also served as CTO and EVP of Product Development at eShare Communications and its successor Melita Corporation.
Birnbaum served as a Justice Louis Brandeis Scholar at Brandeis University and a Simon's fellow at the State University of New York at Stony Brook, where he conducted advanced organo-metallic research in chemistry. Birnbaum has been published in a variety of publications and has also served as a technical editor for some of Macmillan's best-selling Java and Internet books. Birnbaum holds a Bachelor of Science degree in Information Systems from the State University of New York at Stony Brook.
B.S., Information Systems
|Sep 27, 2016||TechCrunch - Kustomer, founded by Salesforce alums, nabs $12.5M to repair customer care|
|Sep 23, 2014||Tech Cocktail - How To Determine A Pricing Model For Your Startup with Assistly CEO Alex Bard|
|Sep 21, 2011||Xconomy - Salesforce.com Snaps Up Assistly in Race to Dominate Customer Service Technology|
|Sep 21, 2011||TechCrunch - Salesforce acquired Desk|
|Jul 12, 2011||Xconomy - When Complaining Customers Hit Twitter and Facebook, Assistly is There|
|Sep 21, 2010||TechCrunch - Assistly Launches Customer Service Application To The Public|
|Apr 14, 2010||TechCrunch - Assistly Grabs $2.2 Million From True Ventures And Howard Lindzon's Social Leverage|
|Dec 7, 2009||TechCrunch - Assistly Comes Out Of Stealth, Adds Mark Cuban And David Liu As Advisors|