San Francisco, CA
Zendesk is a software development firm providing a SaaS suite that offers help desk ticketing, issue tracking, and customer service support.
Customer Support Tools, Tech Field Support, Customer Service, SaaS, Enterprise Software

Company Details

October 5, 2007
28 in CrunchBase

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

The product has an elegant, minimalist design implemented in Ruby on Rails and provides seamless integration of the back-end helpdesk SaaS to a company's online customer-facing web presence, including hosted support email-ticket integration, online forums, RSS and widgets. This is unusual, because most SaaS helpdesk solutions focus exclusively on the backend helpdesk and treat the Web as an afterthought.

The system also leverages Web 2.0 ideas on the backend, such as tag based categorization throughout instead of the usual pre-defined drop down lists, RSS feeds for every customized view and a complete REST/JSON API for virtually every entity in the system.

Funding Rounds (5) - $85.5M


Board Members and Advisors (4)


Acquisitions (1)

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    Matrix Partners

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    Goldman Sachs

    Multinational investment banking firm
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    Founded in 1970, Charles River Ventures is an early-stage venture capital fund that takes a...
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Offices/Locations (1)

  • Headquarters

    989 Market St

    St 300

    San Francisco, CA 94102


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    Deskero by Nabra

    Customer service management software
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    Help Scout offers a help desk invisible to customers, that helps companies deliver outstanding...
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    Get Satisfaction is a community platform that fosters online conversations about a company's...
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Images (7)

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