Headquarters:
San Francisco, CA
Description:
Zendesk is a software development firm providing a SaaS suite that offers help desk ticketing, issue tracking, and customer service support.
Categories:
Customer Support Tools, Tech Field Support, Customer Service, SaaS, Enterprise Software
Website:
http://zendesk.com

Company Details

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Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

The product has an elegant, minimalist design implemented in Ruby on Rails and provides seamless integration of the back-end helpdesk SaaS to a company's online customer-facing web presence, including hosted support email-ticket integration, online forums, RSS and widgets. This is unusual, because most SaaS helpdesk solutions focus exclusively on the backend helpdesk and treat the Web as an afterthought.

The system also leverages Web 2.0 ideas on the backend, such as tag based categorization throughout instead of the usual pre-defined drop down lists, RSS feeds for every customized view and a complete REST/JSON API for virtually every entity in the system.

Current Team (28)

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Past Team (7)

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Funding Rounds (5) - $85.5M

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Board Members and Advisors (4)

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Acquisitions (1)

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Investors (9)

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  • Bfc73f370225094775f9627d261d94f3

    Matrix Partners

    Early Stage VC Firm
  • 10802695b96076db2d1acf0fe6df4863

    Redpoint Ventures

    Redpoint Ventures has helped entrepreneurs build innovative businesses that defy convention,...
  • E71004e2bbf67019f8b6f6b2c22a3042

    GGV Capital

    GGV Capital is a $2.2 billion multi-stage venture capital firm based in Silicon Valley (Menlo...
  • 01492abbd361d12a7193e4965d1c7af2

    Goldman Sachs

    Multinational investment banking firm
  • Slr9wvzf5sxttg6vgg2w

    CRV

    Founded in 1970, Charles River Ventures is an early-stage venture capital fund that takes a...
  • 4b8cb82cceb342829beea060f74f8ad3

    Index Ventures

    Index Ventures is a multi-stage international venture capital firm with deep sector expertise...
  • 999044c487372c950ce11f46cc192ec5

    Silicon Valley Bank

    Silicon Valley Bank works with technology, life science, cleantech, venture capital, private...
  • E7299b382401443cd44c226a1ba68f2f

    Benchmark

    Benchmark is an early stage venture capital firm focusing in Social, Mobile, Local and Cloud...

Offices/Locations (1)

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  • Headquarters

    989 Market St

    St 300

    San Francisco, CA 94102

    USA

Competitors (17)

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  • Zqrl7olrx9w8xcqjbhyp

    NeuQs

    NeuQs Help Desk Software is fully web-based meaning deployment to your colleagues and clients is...
  • B6a4f017e6c65b328673d0e41fe879f9

    HappyFox

    A Practical Help Desk Software
  • Bc873886b66a5754d4590f6012343449

    Deskero by Nabra

    Customer service management software
  • 99560f59af7482cc03e8c76325daa44c

    Help Scout

    Help Scout offers a help desk invisible to customers, that helps companies deliver outstanding...
  • Rbnagqtu2cfcma34lheo

    Get Satisfaction

    Get Satisfaction is a community platform that fosters online conversations about a company's...
  • 7812361e639b3e723543e96bbfe02799

    Enabee

    Enabee builds customer communities. They are an SaaS provider that allows companies to launch and...
  • 1dcc7e05877212d48c0475fdf396cbeb

    Parature

    Parature develops cloud-based customer service software that enables companies to provide...
  • T8o5kobmrbk2gdeksxzk

    RightNow Technologies

    RightNow Technologies is a software company developing customer relationship management (CRM)...

Images (7)

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