The product offers end to end solution for effective customer relationship management with the help of an active community forum; that engages your users and empowers them to give feedback. A widget on the website enables users to submit their ideas, share their opinions, and participate in polls. They can also report pertinent issues, discuss with others and track them at regular intervals. This can be integrated effortlessly with the most popular social networking sites too, increasing the traffic in the long run.
The objective is very clear and that is, to create a feedback platform and a knowledgebase that the users may choose to share. The admin console developed for internal means has multiple features that will give easy access to dashboard, analysis of feedback, business rules, canned replies etc. that helps you improve your Product Development Cycle, ultimately enhancing your usersâ€™ experience. The product has newly enabled a feedback landing page as well, for users to mark answers as helpful/not-helpful and mark comments as good comment or even flag any comment as inappropriate/spam. Additionally, administrator can closely monitor and moderate these actions.