TOA Technologies provides field service management software for businesses of all sizes that have scheduled work in the field – from your neighborhood lawn care provider to multinational telecommunications companies. TOA's solution suite, ETAdirect, helps the right field employee get to the right appointment, on-time, every time, improving customer service while dramatically reducing operational costs.
Natively delivered through the cloud and the only solution using a patented time-based predictive analytics platform, TOA's ETAdirect provides a new way to manage mobile field service operations. ETAdirect learns how work is done in the field according to each individual employee, creates patterns and then predicts the most optimized routes available based on real-time, actual data – communicating this information with consumers throughout the service process every step of the way. With ETAdirect's unique approach to field service management, TOA's customers are able to empower their field service teams to be more effective, resulting in reduced customer wait times and increased field service productivity.
Across four continents, ETAdirect manages mobile workforces for some of the world’s most recognizable global brands in the satellite/cable/broadband, telecommunications, utilities, insurance, home services and retail industries. Named a Leader in the Gartner Magic Quadrant for Field Service Management in recognition of its visionary innovation and strong business execution, TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America and Australia/New Zealand.
Current Team (12)Update
Co-founder, President, CEO
Co-Founder, President, Chief Technology Officer
Senior Vice President, Global Sales
Aug 28, 2010
Chief Financial Officer
Aug 1, 2012
Senior Vice President, Customer Operations
Aug 2, 2011
Senior Vice President, Technology
Vice President, Worldwide Marketing
Dec 5, 2011
Vice President, Channels and Alliances
Jul 1, 2010
Past Team (7)Update
President, TOA Technologies Europe
Mar 4, 2010 - Jan 25, 2013
Jul 21, 2008
Dec 7, 2009 - Jul 8, 2011
2005 - Jan, 2013
Vice President, Customer Operations
Jan 29, 2010 - Aug 2, 2011
VP Business Development, Europe
Funding Rounds (3) - $96.2MUpdate
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TOA Technologies - US
3333 Richmond Road
Beachwood, OH 44122-4196
TOA Technologies UK
338 Euston Road London
London, NW1 3BT
- 06/03/08 -techcrunch.com