Status
Acquired by NICE Systems on September 19, 2011
Funding Received
$5 Million in 1 Round from 1 Investor
Founded:
January 1, 2005
Headquarters:
London
Description:
The Fizzback Group is a customer engagement solutions platform enabling users to listen and react in real-time to their client comments.
Founders:
Rob Keve
Categories:
Customer Service, E-Commerce
Website:
http://www.fizzback.com

Detailed Description

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The Fizzback Group are innovators in customer engagement. Founded in 2004, the award winning Fizzback solution helps companies to listen, respond and act in real-time to their customers’ comments. Feedback captured at the point of experience is analysed automatically using a unique artificial intelligence engine, driving relevant responses, prompting company action and providing powerful insight into the voice of a previously silent majority. Fizzback enables businesses to derive true economic benefits by increasing customer lifetime value and positive word-of-mouth.

Current Team (1)

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Past Team (3)

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Funding Rounds (1) - $5M

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Investors (1)

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Offices/Locations (1)

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  • Office

    Strand Bridge House

    138-142 The Strand

    London, WC2R 1HH

    GBR

Images (1)

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  • 3139548729dc8cb21aaa3717a78d82b5