Company Overview

Update
Status:
Acquired by IBM
Founded:
April 10, 1997
Founders:
Robert Wenig
Employees:
100
Headquarters:
San Francisco, CA
Funding:
$12M
Categories:
Usability, Software
Description:
Tealeaf provides digital customer experience management and behavior analysis solutions that enable businesses to optimize their activities.

Detailed Description

Update

Tealeaf is a Customer Experience Management (CEM) software company known for its CX line of products and solutions that capture customers' website interactions from the individual user's point of view.

Tealeaf's products are used to provide visibility into the online customer experience by analyzing and replaying all the details of a customer's visit to find site errors or issues and understand the impact that transaction failures have on business processes.

Product/Solution Offerings:

cxImpact A Tealeaf CX product designed for production support, development and e-business teams to find and fix issues on their web site.

cxView Provides executive dashboards of customer experience KPIs, and provides reporting and analytics to explain why conversion rates, revenue, or customer success go up or down.

cxReveal Provides the visibility of visual replay in a simplified user interface suitable for a call center or occasional, non-technical users.

cxConnect Provides the capability to export data from the TeaLeaf CX Datastore to an external database or Business intelligence system.

cxVerify Provides the capability to store some or all visits as a long-term record in a PDF.

Current Team (4)

Update

Past Team (2)

Update

Funding Rounds (1) - $12M

Update

Acquisitions (1)

Update

Investors (3)

Update
  • Cb default image

    Bay Partners

    Bay Partners is a venture capital firm based in Menlo Park, California. Founded by John...
  • Bfc73f370225094775f9627d261d94f3

    Matrix Partners

    Early Stage VC Firm
  • B57a8f59171bdcc47688b1d1a71e648a

    Foundation Capital

    Foundation Capital is an investment firm run primarily by entrepreneurs. Each partner left a...

Offices/Locations (1)

Update
  • Office

    45 Fremont St.

    Suite 1450

    San Francisco, CA 94105

    USA