- Acquired by IBM
- April 10, 1997
- Robert Wenig
- San Francisco, CA
- Usability, Software
- Tealeaf provides digital customer experience management and behavior analysis solutions that enable businesses to optimize their activities.
Tealeaf is a Customer Experience Management (CEM) software company known for its CX line of products and solutions that capture customers' website interactions from the individual user's point of view.
Tealeaf's products are used to provide visibility into the online customer experience by analyzing and replaying all the details of a customer's visit to find site errors or issues and understand the impact that transaction failures have on business processes.
cxImpact A Tealeaf CX product designed for production support, development and e-business teams to find and fix issues on their web site.
cxView Provides executive dashboards of customer experience KPIs, and provides reporting and analytics to explain why conversion rates, revenue, or customer success go up or down.
cxReveal Provides the visibility of visual replay in a simplified user interface suitable for a call center or occasional, non-technical users.
cxConnect Provides the capability to export data from the TeaLeaf CX Datastore to an external database or Business intelligence system.
cxVerify Provides the capability to store some or all visits as a long-term record in a PDF.
Current Team (4)Update
Past Team (2)Update
45 Fremont St.
San Francisco, CA 94105