Q-go is a global leader in next generation online customer service, and offers online and mobile customer service solutions for the financial services, airlines and telecommunications industries. Q-go's SaaS-based solution is available in many languages, and is powered by comprehensive, industry-specific domain dictionaries, millions of customer interactions, and the most advanced semantic technology available. The software is available for websites, call centers, intranets, mobile, ATM and virtual assistants, and Q-go offers a guaranteed return on investment (ROI) within six months.
Unlike typical search and knowledge-base technology, Q-go's application understands what customers are asking on your website, mobile and other channels, and allows your online customers to ask questions in their own words. It understands what your customers are asking, rapidly deciphers their question grammatically and semantically, and delivers the right answer, the first time. The result is the highest quality customer experience and service, an immediate and guaranteed reduction in costs, a significant increase in self-service penetration, online conversion and real-time customer insight.
Q-go customers include leading financial institutions and other globally recognized brands including Air France-KLM, ING, ABN AMRO, BBVA, VISA, Deutsche Telekom, T-Systems, and Movistar. Founded in 1999, Q-go is headquartered in Amsterdam and has additional offices in Barcelona, Madrid, Bonn, Munich, Zürich, New York and San Francisco. Learn more at http://www.q-go.com.
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- 01/18/11 -techcrunch.com