Status
Acquired by RightNow Technologies on January 18, 2011
Funding Received
$0 in 1 Round from 1 Investor
Headquarters:
Diemen
Description:
Q-go offers SaaS-based online and mobile customer service solutions for financial services, airlines and telecommunications industries.
Founders:
Stan P. van de Burgt
Categories:
Customer Service, CRM, SaaS, Search, Software
Website:
http://www.q-go.com

Company Details

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Founded:
1999
Contact:
Employees:
51 - 100 | 4 in CrunchBase

Q-go is a global leader in next generation online customer service, and offers online and mobile customer service solutions for the financial services, airlines and telecommunications industries. Q-go's SaaS-based solution is available in many languages, and is powered by comprehensive, industry-specific domain dictionaries, millions of customer interactions, and the most advanced semantic technology available. The software is available for websites, call centers, intranets, mobile, ATM and virtual assistants, and Q-go offers a guaranteed return on investment (ROI) within six months.

Unlike typical search and knowledge-base technology, Q-go's application understands what customers are asking on your website, mobile and other channels, and allows your online customers to ask questions in their own words. It understands what your customers are asking, rapidly deciphers their question grammatically and semantically, and delivers the right answer, the first time. The result is the highest quality customer experience and service, an immediate and guaranteed reduction in costs, a significant increase in self-service penetration, online conversion and real-time customer insight.

Q-go customers include leading financial institutions and other globally recognized brands including Air France-KLM, ING, ABN AMRO, BBVA, VISA, Deutsche Telekom, T-Systems, and Movistar. Founded in 1999, Q-go is headquartered in Amsterdam and has additional offices in Barcelona, Madrid, Bonn, Munich, Zürich, New York and San Francisco. Learn more at http://www.q-go.com.

Current Team (4)

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Funding Rounds (1) - $0.00

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Board Members and Advisors (1)

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Products (1)

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Investors (1)

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  • 1717d55af3f6a719fb0d1df7f9cd9add

    Newion Investments

    Newion Investments is a venture capital fund that provides capital and advice to companies...

Offices/Locations (6)

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  • Q-go USA

    100 Park Avenue

    New York, NY NY 10017

    USA

  • Q-go Spain

    C/Angel Guimera 22

    Barcelona, 08017

    ESP

  • Q-go Spain

    Edificio Lexington

    C/Orense 85

    Madrid, 28020

    ESP

  • Q-go Switzerland

    Seestrasse 52 D

    Wangen, CH-8855

    CHE

  • Q-go Germany

    Obere Bahnhofstrasse 9

    Zorneding, 85604

    DEU

  • Q-go Headquarters

    Eekholt 40

    Diemen, 1112 XH

    NLD

Competitors (1)

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  • De73290d6fdcfc7f2141faf891f39f27

    InQuira

    Knowledge Management Software