- Acquired by Microsoft on January 6, 2014
- Funding Received
- $30.2 Million in 3 Rounds from 4 Investors
- June 15, 2000
- Herndon, VA
- Parature develops cloud-based customer service software that enables companies to provide on-demand customer service and online support.
- Ching-Ho Fung, Duke Chung
- Customer Service, Customer Support Tools, Software
Parature provides on-demand customer service software, making it possible for any business to leverage the Internet to provide outstanding customer service and online support. Parature provides an efficient way to serve, support, retain, engage with and maximize the value of every customer. Parature's software-as-a-service (SaaS) delivery and integrated, intuitive design enable organizations to run efficiently.
Parature's flagship product, Parature Customer Service software, integrates a customer portal, rich knowledgebase and full trouble ticket software in one dynamic system that manages all your support needs. Parature announced a new social response management product called "Parature for Facebook", the Industry's First and Only Customer Service Application for Directly Engaging with Customers, Prospects and Fans on Facebook. The product now supports Twitter as well.
Founded in 2001, today Parature helps support more than 55 million end users worldwide. Parature is at work in a wide variety of organizations including national associations, leading educational institutions, technology companies, and diverse industries from gaming/interactive media & entertainment, to retail, healthcare and government.
Current Team (8)Update
Chief Financial Officer
Founder, Board of Directors
Co-Founder and CEO, Board of Directors
Vice-President, Customer Success, Sr. Director, Business Operations
Vice President, Global Public Sector, Education, and Healthcare
VP of Sales, North America
CTO, Vice President of Software Development, Chief Software Architect
Past Team (3)Update
Funding Rounds (3) - $30.2MUpdate
Board Members and Advisors (3)Update
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13625 –B Dulles Technology Drive
Herndon, VA 20171
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- 05/04/10 -techcrunch.com