Company Overview

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Status:
Acquired by Microsoft
Founded:
June 15, 2000
Founders:
Duke Chung, Ching-Ho Fung
Headquarters:
Herndon, VA
Funding:
$30.20M
Categories:
Software, Customer Support Tools, Customer Service

Parature develops cloud-based customer service software that enables companies to provide on-demand customer service and online support.

Description

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Parature provides on-demand customer service software, making it possible for any business to leverage the Internet to provide outstanding customer service and online support. Parature provides an efficient way to serve, support, retain, engage with and maximize the value of every customer. Parature's software-as-a-service (SaaS) delivery and integrated, intuitive design enable organizations to run efficiently.

Parature's flagship product, Parature Customer Service software, integrates a customer portal, rich knowledgebase and full trouble ticket software in one dynamic system that manages all your support needs. Parature announced a new social response management product called "Parature for Facebook", the Industry's First and Only Customer Service Application for Directly Engaging with Customers, Prospects and Fans on Facebook. The product now supports Twitter as well.

Founded in 2001,... See More

Current Team (8)

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Board Members and Advisors (3)

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Funding Rounds (3) - $30.20M

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Investors (4)

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  • 37565e478f19fda82f55b004062468d5

    Sierra Ventures

    Since 1982, Sierra Ventures, a privately held venture capital firm, has helped entrepreneurs..
  • Af2ca447bf486829bf564a693fa6d0a2

    Valhalla Partners

    In ancient Norse mythology, Valhalla was the stately hall of Odin, king of the gods. Here those..
  • 1a38f8b244c49d049b5ad8ab0d9792e5

    Accel Partners

    Accel Partners is a global venture capital firm with offices located in Silicon Valley, New York,..
  • Fe2763f76e94a29924124ed53446c27b

    Ching-Ho Fung

    Board of Directors @ Interfolio

Offices/Locations (1)

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  • Office

    13625 –B Dulles Technology Drive

    Herndon, VA 20171

    USA

Competitors (4)

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  • 684c51446fa658271e9372706efff411

    Helpshift, Inc.

    Helpshift is a mobile customer service platform for businesses to integrate mobile applications..
  • 516dbf86ef8d330c625102007bb1916b

    Freshdesk

    Freshdesk enables companies to provide multichannel support via phone, email, chat, website,..
  • 66ba9b265d4d84cb2eaffb6194eff279

    TeamSupport

    Collaborative Customer Support Software
  • 848bc2e2ea80f651ce62cf12c595cafe

    Zendesk

    Zendesk is a software development firm providing a SaaS suite that offers help desk ticketing,..

Images (1)

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  • E89195cf076e7721d49056e108f82c60