Status
Acquired by Microsoft on January 6, 2014
Funding Received
$30.2 Million in 3 Rounds from 4 Investors
Founded:
June 15, 2000
Headquarters:
Herndon, VA
Description:
Parature develops cloud-based customer service software that enables companies to provide on-demand customer service and online support.
Founders:
Ching-Ho Fung, Duke Chung
Categories:
Customer Service, Customer Support Tools, Software
Website:
http://www.parature.com

Detailed Description

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Parature provides on-demand customer service software, making it possible for any business to leverage the Internet to provide outstanding customer service and online support. Parature provides an efficient way to serve, support, retain, engage with and maximize the value of every customer. Parature's software-as-a-service (SaaS) delivery and integrated, intuitive design enable organizations to run efficiently.

Parature's flagship product, Parature Customer Service software, integrates a customer portal, rich knowledgebase and full trouble ticket software in one dynamic system that manages all your support needs. Parature announced a new social response management product called "Parature for Facebook", the Industry's First and Only Customer Service Application for Directly Engaging with Customers, Prospects and Fans on Facebook. The product now supports Twitter as well.

Founded in 2001, today Parature helps support more than 55 million end users worldwide. Parature is at work in a wide variety of organizations including national associations, leading educational institutions, technology companies, and diverse industries from gaming/interactive media & entertainment, to retail, healthcare and government.

Source: Parature

Current Team (8)

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Past Team (3)

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Funding Rounds (3) - $30.2M

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Board Members and Advisors (3)

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Investors (4)

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  • Fe2763f76e94a29924124ed53446c27b
  • 1a38f8b244c49d049b5ad8ab0d9792e5

    Accel Partners

    Accel Partners is a global venture capital firm with offices located in Silicon Valley, New York,...
  • 37565e478f19fda82f55b004062468d5

    Sierra Ventures

    Since 1982, Sierra Ventures, a privately held venture capital firm, has helped entrepreneurs...
  • Af2ca447bf486829bf564a693fa6d0a2

    Valhalla Partners

    In ancient Norse mythology, Valhalla was the stately hall of Odin, king of the gods. Here those...

Offices/Locations (1)

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  • Office

    13625 –B Dulles Technology Drive

    Herndon, VA 20171

    USA

Competitors (13)

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  • Zqrl7olrx9w8xcqjbhyp

    NeuQs

    NeuQs Help Desk Software is fully web-based meaning deployment to your colleagues and clients is...
  • B6a4f017e6c65b328673d0e41fe879f9

    HappyFox

    A Practical Help Desk Software
  • Bc873886b66a5754d4590f6012343449

    Deskero by Nabra

    Customer service management software
  • 99560f59af7482cc03e8c76325daa44c

    Help Scout

    Help Scout offers a help desk invisible to customers, that helps companies deliver outstanding...
  • 283a312c64bad7146c1fea7383062b39

    Desk

    Desk offers a real-time hosted system for customer interaction management (CIM) and social...
  • Zx99hv4s5rayznq6w6lh
  • 82cc784f795b39695161792981896b44

    UserVoice

    UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one...
  • 9f07498a5a04d634e972d2bc6064669a

    Kayako

    Kayako is a developer and vendor of proprietary help desk and customer support software.

Images (1)

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  • E89195cf076e7721d49056e108f82c60