Company Overview

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Founded:
2010
Founders:
Morgan Lynch, Mikko Valimaki
Headquarters:
Bluffdale, UT
Funding:
$12.50M
Categories:
Crowdsourcing, E-Commerce, Social Commerce, See All (6)

Needle is a technology and service platform facilitating e-commerce brands to use their advocates for live chat and customer engagement.

Description

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Needle is a technology and service platform specializing advocate-based customer engagement strategies, allowing any business to recruit and enable their best advocates to directly engage with online visitors on its behalf.

Needle’s advocate solution transforms the customer experience for ecommerce brands by connecting advocates at the decision point to drive conversions. Needle identifies and recruits advocates, qualifying them through a progressive training and certification program that quickly and efficiently scales for ecommerce services, and keeps them intrinsically motivated with gamification and community support.

Needle’s spectrum of customer engagement offerings includes chat, Click-to-Email and other advocate-based engagement solutions.

Current Team (5)

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Board Members and Advisors (2)

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Funding Rounds (2) - $12.50M

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Investors (3)

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  • Fd059478c70ec5d81943ba37acd8840e

    Lightbank

    Lightbank specializes in making venture capital investments in technology-based companies.
  • 8578bddb00ca3b497915a62d832d847c

    Rembrandt Venture Partners

    Rembrandt's team leverages each other's strengths to build great companies. Together they..
  • Cb default image

    Shasta Ventures

    Shasta Ventures is an investment company focused on companies in consumer Internet, mobile and..

Offices/Locations (1)

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  • Needle, Inc. Headquarters

    14864 S Pony Express Dr

    Bluffdale, UT 84065

    USA

Images (1)

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  • Ef0d29770ade07e13083b0ce55538701