Company Overview

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Founded:
September, 2001
Founders:
Borge Hald
Headquarters:
Palo Alto, CA
Funding:
$55M
Categories:
Loyalty Programs, Human Resources, Software, See All (6)

Medallia provides SaaS-based customer experience management systems.

Description

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Medallia is the customer experience management company. Founded in 2001, the company is trusted by the world’s leading brands including Verizon, Macy’s, Sephora, Honeywell, Wells Fargo, Sony, Four Seasons, Sodexo, and Best Western to improve customer experiences. Medallia’s Software-as-a-Service (SaaS) application enables companies to capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action everywhere — from the C-suite to the frontline — to improve the customer experience (CX).

Medallia is a pre-IPO, bootstrapped company that recently took its first round of funding from Sequoia Capital. With 95% customer retention and referencabilty. Medallia's leading SaaS Customer Experience Management offering enables our customers to achieve measurable business value as measured by increased customer loyalty, retention, and revenue.

Medallia considers... See More

Current Team (15)

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Board Members and Advisors (2)

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Funding Rounds (2) - $55M

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Investors (1)

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Offices/Locations (1)

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  • Office

    395 Page Mill Rd.

    Suite 100

    Palo Alto, CA 94306

    USA

Competitors (5)

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  • 73492b41185a32c9b3ac4384a77650c8

    Mindshare Technologies

    Mindshare Technologies provides SaaS-based customer survey and enterprise feedback management..
  • A2c7206b0dc39870e9c766a7e587b173

    Allegiance

    Allegiance offers a platform with a feedback system that collects and analyzes the voice of..
  • 08738940f17906c28ba288a2388eca6a

    Clarabridge

    Clarabridge offers intelligent customer experience management solutions for brands and companies.
  • 7a89ff3710aecae456a4105ced7fdba7

    Confirmit

    Confirmit provides software that enables organizations to conduct customer and employee feedback,..
  • 68b25bf230596237bd933ea717c439c3

    Empathica

    Empathica provides customer experience management programs for brands and agencies.

Images (1)

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