LiveAnswer, Inc. created a marketplace to buy excess capacity from call centers, known as "unoccupied time," through a platform that allows you to launch a call center campaign in under 60 seconds.
Traditional enterprise call centers require large monthly commitments and long lead times for setting up campaigns, making it unfeasible for most businesses to use call centers. LiveAnswer saw this need and set out to solve the problem by creating a call center platform that is fast, easy-to-use and accessible to businesses and marketers of all sizes. The key to creating this opportunity: utilizing unoccupied agents at call centers.
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