Status
Acquired by Verint Systems on January 6, 2014
Headquarters:
Sunnyvale, CA
Description:
KANA Software is a software company delivering cloud-based customer service solutions to large and medium-size organizations.
Categories:
Software
Website:
http://www.kana.com

Company Details

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KANA Software, Inc. is a wholly owned subsidiary of Verint (NASDAQ: VRNT) and provides on-premises and cloud-based Customer Engagement Optimization (CEO) solutions to many of the Fortune 500, mid-market businesses and government agencies.

KANA offers three product lines: KANA Enterprise enables large businesses to unify agent and customer experiences across channels and integrates legacy business systems with a unique design-orchestrate-listen platform. LAGAN Enterprise is specifically designed around the challenging data management and integration requirements of the Public Sector, such as non-emergency (311) call center and social housing. KANA Express is the company's cloud-based offering providing integrated multi-channel customer service to mid-size businesses and government agencies.

All three solutions unify the agent and customer experiences across multiple channels with capabilities including a unified agent desktop, integrated knowledge management, email management, live chat, web self-service, whitemail management, social media management, and extensive reporting and analytics.

Current Team (7)

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Past Team (13)

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Acquisitions (5)

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Offices/Locations (1)

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  • Office

    Sunnyvale, CA

    USA