iYogi is a leading provider of online subscription-based technical support services offered directly to consumers and small businesses across a wide range of computing and communications devices and software. Leveraging its proprietary Digital Service Cloud software technology platform, iYogi delivers on-demand support services to over 2.5 million customers globally. The company also provides thousands of single incident sessions every day and its services are available on a 24x7 basis 365 days a year. iYogi’s services are currently available in the United States, the United Kingdom, Canada, Australia , UAE the GCC, India and Singapore. Cited as the leading provider of remote tech support services, iYogi recently also launched on-ground support services in the United States.
High Levels of Customer Satisfaction - iYogi offers incident-based services for tech support and long-term unlimited subscription plans from one to three years. To connect to iYogi tech experts, customers can choose from various channels that include web-based, real-time phone, chat, e-mail, or on-site engineers support. It offers a comprehensive suite of service offerings, including diagnosis, repair, installation, and maintenance services for multiple devices that include PCs, laptops, tablets, smartphones, digital cameras, MP3 players, printers, routers, and other peripherals. iYogi also provides support for Apple devices.
One-stop-shop - The wide range of service offerings by iYogi is brand-agnostic, which makes it a “one stop shop” for many customers’ technology support needs. Customers can rely on iYogi to address many of their technical support needs and avoid the complexities of working with multiple support providers associated with each individual device or software application they purchase. iYogi provides computer repair services for desktops, laptops & tablets and troubleshooting of printers, routers, Operating Systems, drivers, monitors, MACs, iPads / androids, etc. iYogi covers all major brands, including Apple, Microsoft, HP, Lenovo, Dell, Sony, Toshiba, Canon, etc.
Unmatched Platform-as-a-Service - iYogi’s proprietary technology platform, called Digital Service Cloud gets smarter with every customer interaction. It documents every problem, solution, and relevant hardware and software specs while capturing each customer’s demographic information, and creates a behavioral profile. All this information is available at the fingertips of iYogi Tech Experts, combining a powerful knowledge base with a comprehensive set of tools and technology expertise that can be accessed on demand to deliver quality tech support any time of the day and any time of the year.
Funding Rounds (5) - $85.6MUpdate
iYogi values its customers; their digital security is one of the primary concerns for the company.
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