Company Overview

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Founded:
1997
Founders:
Ken Krogue
Employees:
300
Headquarters:
Midvale, UT
IPO:
Went Public
Stock:
SAAS
Categories:
Telephony, Contact Centers, Customer Service, Software
Description:
inContact provides on-demand software that enables call centers to engage and support their customers.

Detailed Description

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inContact, Inc. (NASDAQ: SAAS) is a provider of on-demand call center software. The inContact platform has grown from an Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), and Interactive Voice Response (IVR) with speech recognition, to include an online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution. inContact is used by approximately 600 global call centers of all sizes and has more than 300 employees. The company carved a niche for itself in the $28.7 billion contact handling market by being the first to combine Sofware-as-a-Service (Saas) contact routing and agent optimization software with a national connectivity network of phone and internet.

Current Team (6)

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Past Team (12)

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    Drew Judkins

    Vice President, Market Strategy
    Feb, 2007 - Nov, 2009
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    Ken Krogue

    Co-Founder, COO, EVP Marketing
    1997 - Jan, 2004
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    Gus Laredo

    SVP Emerging Technologies
    Apr, 2013
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    Edward McGarr

    VP Business Development and Strategic Alliances
    Sep, 2008 - Jan, 2011
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    Brian Moroney

    Chief Financial Officer
    2005 - Jan, 2009
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    David Oldham

    Vice President, Marketing
    Mar, 2008 - Feb, 2009
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    Mike Perry

    Sr. Director Product Management
    2004 - Jan, 2011
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    Bassam Salem

    Executive Vice President, Services & Strategic Operations
    2010 - Jan, 2012

Funding Rounds (3) - $35.3M

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Products (1)

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    inContact

    inContact was added to CrunchBase in 2009

Acquisitions (2)

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Offices/Locations (1)

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  • Company Headquarters

    7730 S. Union Park Ave.

    Ste. 500

    Midvale, UT 84047

    USA

Images (1)

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