Company Overview

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Founders:
Baishampayan Ghose, Abinash Tripathy
Headquarters:
San Francisco, CA
Funding:
$3.20M
Categories:
Mobile, Customer Support Tools, Customer Service

Helpshift is a mobile customer service platform for businesses to integrate mobile applications and communicate with customers.

Description

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Helpshift is a mobile help desk, powering customer service for hundreds of mobile applications and increasing customer satisfaction for millions of mobile customers. Helpshift integrates seamlessly with mobile applications to offer businesses a new way to communicate and engage with customers in-app while reducing customer churn, support ticket volume, and overhead.

Mobile development teams, from indie to enterprise publishers, can integrate Helpshift with three or less lines of code to provide customers with a full-featured support interface. Helpshift includes self-service support and algorithmic search features to reduce ticket volume, real-time notifications and messaging to drive and keep engagement in-app, and a mobile-first user experience that customers love. A web-based customer management dashboard increases multi-agent efficiency, provides a rich-media content management system, and comprehensive troubleshooting... See More

Current Team (18)

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Board Members and Advisors (2)

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Funding Rounds (1) - $3.20M

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Investors (2)

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  • C2028546d304343768e531d26925ad64

    True Ventures

    Founded in 2006, True Ventures is a Silicon Valley-based venture capital firm that invests in..
  • 59eed27feefaf40ef77d723cc37ad3b1

    Nexus Venture Partners

    Nexus Venture Partners (www.nexusvp.com) is India’s leading venture capital fund, with offices in..

Offices/Locations (2)

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  • R&D

    102 D, #A3, E-Space IT Park

    Nagar Road

    Pune, 411014

    IND

  • San Francisco Office

    300 Brannan Street, Suite 406

    San Francisco, CA 94107

    USA

Images (4)

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