- Baishampayan Ghose, Abinash Tripathy
- San Francisco, CA
- Customer Service, Customer Support Tools, Mobile
- Helpshift is a mobile customer service platform for businesses to integrate mobile applications and communicate with customers.
Helpshift is a mobile help desk, powering customer service for hundreds of mobile applications and increasing customer satisfaction for millions of mobile customers. Helpshift integrates seamlessly with mobile applications to offer businesses a new way to communicate and engage with customers in-app while reducing customer churn, support ticket volume, and overhead.
Mobile development teams, from indie to enterprise publishers, can integrate Helpshift with three or less lines of code to provide customers with a full-featured support interface. Helpshift includes self-service support and algorithmic search features to reduce ticket volume, real-time notifications and messaging to drive and keep engagement in-app, and a mobile-first user experience that customers love. A web-based customer management dashboard increases multi-agent efficiency, provides a rich-media content management system, and comprehensive troubleshooting features like detailed user device information and embedded device screenshots.
Current Team (18)Update
Past Team (4)Update
Funding Rounds (2) - $13.2MUpdate
Board Members and Advisors (2)Update
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