Funding Received
$13.2 Million in 2 Rounds from 4 Investors
Most Recent Funding
$10 Million Series A on June 24, 2014
Founded:
2011
Headquarters:
San Francisco, CA
Description:
Helpshift is a mobile customer service platform for businesses to integrate mobile applications and communicate with customers.
Founders:
Baishampayan Ghose, Abinash Tripathy
Categories:
Customer Service, Customer Support Tools, Mobile
Website:
http://www.helpshift.com

Detailed Description

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Helpshift is a mobile help desk, powering customer service for hundreds of mobile applications and increasing customer satisfaction for millions of mobile customers. Helpshift integrates seamlessly with mobile applications to offer businesses a new way to communicate and engage with customers in-app while reducing customer churn, support ticket volume, and overhead.

Mobile development teams, from indie to enterprise publishers, can integrate Helpshift with three or less lines of code to provide customers with a full-featured support interface. Helpshift includes self-service support and algorithmic search features to reduce ticket volume, real-time notifications and messaging to drive and keep engagement in-app, and a mobile-first user experience that customers love. A web-based customer management dashboard increases multi-agent efficiency, provides a rich-media content management system, and comprehensive troubleshooting features like detailed user device information and embedded device screenshots.

Current Team (18)

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Past Team (4)

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Funding Rounds (2) - $10M

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Board Members and Advisors (2)

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Investors (4)

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  • 59eed27feefaf40ef77d723cc37ad3b1

    Nexus Venture Partners

    Nexus Venture Partners (www.nexusvp.com) is India’s leading venture capital fund, with offices in...
  • C2028546d304343768e531d26925ad64

    True Ventures

    Founded in 2006, True Ventures is a Silicon Valley-based venture capital firm that invests in...
  • 0460052d4196c472b346e56fb7f2e2c0

    Visionnaire Ventures

    Visionnaire is a global technology investment firm based in San Francisco and Asia. Visionnaire...
  • 1adc4cc32d1e1ba5ca2905312a2a80cd

    Intel Capital

    Intel Capital, Intel's global investment organization, makes equity investments in innovative...

Offices/Locations (2)

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  • R&D

    102 D, #A3, E-Space IT Park

    Nagar Road

    Pune, 411014

    IND

  • San Francisco Office

    78 1st St Suite #500

    San Francisco, CA 94107

    USA

Competitors (13)

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  • 848bc2e2ea80f651ce62cf12c595cafe

    Zendesk

    Zendesk is a software development firm providing a SaaS suite that offers help desk ticketing,...
  • Zqrl7olrx9w8xcqjbhyp

    NeuQs

    NeuQs Help Desk Software is fully web-based meaning deployment to your colleagues and clients is...
  • B6a4f017e6c65b328673d0e41fe879f9

    HappyFox

    A Practical Help Desk Software
  • Bc873886b66a5754d4590f6012343449

    Deskero by Nabra

    Customer service management software
  • 99560f59af7482cc03e8c76325daa44c

    Help Scout

    Help Scout offers a help desk invisible to customers, that helps companies deliver outstanding...
  • 283a312c64bad7146c1fea7383062b39

    Desk

    Desk offers a real-time hosted system for customer interaction management (CIM) and social...
  • Zx99hv4s5rayznq6w6lh
  • Bgoq4h26sihcje2qynod

    TeamSupport

    Collaborative Customer Support Software

Images (4)

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