Company Overview

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Founded:
2010
Headquarters:
Walnut Grove, CA
Funding:
$14.10M
Categories:
Software, Customer Service

Freshdesk enables companies to provide multichannel support via phone, email, chat, website, social networks and mobile apps.

Description

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Freshdesk is the fastest growing customer support software (SaaS) in the market. The product was made commercially available in June 2011 and in less than two and a half years, it is used by 10,000 customers in 118 countries. Freshdesk allows companies to provide multichannel support via phone, email, chat, website, Twitter and from within Facebook and mobile apps.

Freshdesk customers are typically small and medium enterprises who are looking for a cloud based customer support software.

Freshdesk includes a helpdesk, a knowledge base, Self-Service portal for end users and a community platform to engage the customer community.

Freshdesk works on a Freemium pricing model where the product is absolutely free for the first three agents. Thereafter, pricing plans start as low as $15 per agent per month. Support is provided free of cost to all customers, free or paid.

Current Team (9)

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Products (1)

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  • 76b6a4c86ff1e1e8bba653008f2a689f

    Freshservice

    Drive IT support from the cloud. You should just be worrying about your IT services. Not..

Funding Rounds (4) - $14.10M

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Investors (2)

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  • 1a38f8b244c49d049b5ad8ab0d9792e5

    Accel Partners

    Accel Partners is a global venture capital firm with offices located in Silicon Valley, New York,..
  • Hgv0om2lit222gahvl1l

    Tiger Global Management

    Tiger Global is a global investment firm that deploys capital into private equity partnerships and..

Offices/Locations (1)

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  • US

    340 S Lemon Ave

    #7585

    Walnut Grove, CA 91789

    USA

Competitors (6)

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  • 82cc784f795b39695161792981896b44

    UserVoice

    UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one..
  • 9f07498a5a04d634e972d2bc6064669a

    Kayako

    Kayako is a developer and vendor of proprietary help desk and customer support software.
  • 66ba9b265d4d84cb2eaffb6194eff279

    TeamSupport

    Collaborative Customer Support Software
  • 1dcc7e05877212d48c0475fdf396cbeb

    Parature

    Parature develops cloud-based customer service software that enables companies to provide..
  • 283a312c64bad7146c1fea7383062b39

    Desk

    Desk offers a real-time hosted system for customer interaction management (CIM) and social..
  • 848bc2e2ea80f651ce62cf12c595cafe

    Zendesk

    Zendesk is a software development firm providing a SaaS suite that offers help desk ticketing,..

Images (3)

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  • 953988eaa6988a852f2ac7dc76e2b8ce
  • Fb38d0ebc791294a4ab1a1394e0d1dd1