As a full-service electronic communications operator on the french market (mobile, fixed, TV, Internet and cloud computing), Bouygues Telecom stands out for its innovative products and services and award-winning customer relations serving its 11.1 million mobile and 2.1 million fixed broadband customers, which include more than 1.5 million professional and corporate clients and 1.9 million B&YOU clients.
After inventing the mobile talk-plan concept in France in 1996, Bouygues Telecom has always been a pioneer in innovation: it introduced the first unlimited call plans with Millennium (1999) and Neo (2006); in 2007, it launched the first fixed-mobile convergence offer for corporate customers; in 2009, it invented the “all-in-one” solution with ideo, the first quadruple play offer in the market; and, as early as July 2011, it invented mobile telephony 2.0 with B&YOU, the first SIM-only Web-Only offer. In June 2012, Bouygues Telecom launched Bbox Sensation, its new range of routers packed with the most innovative technologies on the market that will transform the digital home experience and in November 2013, the Box Internet by B&YOU, a double-play which democratizes the access to Internet. In January 2014, Bouygues Telecom and SFR conclude a strategic agreement to share a part of their mobile access networks: it will enable both operators to provide their respective customers better coverage, better quality of service, and to generate significant savings. Its mobile network covers 99% of the French population with 2G, 96% with 3G+ and 60% with H+. Bouygues Telecom is also deploying a nationwide 4G network covering already 70% of the French population, bringing access to 4G to 43 million people in France. Each day, the company’s 9, 049 employees develop solutions aligned with changing customer needs.
2,000 customer relations advisers, a distribution network driven by their 2,500 sales advisers - and its websites combine to ensure optimum customer service on a daily basis.
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