Desk offers a real-time hosted system for customer interaction management (CIM) and social customer relationship management (SCRM).
Desk.com makes it easy for teams and Whole Companies to support customers right from the browser, via email, phone, chat, web, Facebook and Twitter.
The company provides hosted, cloud-based customer service platforms for delivering what the company calls "awesomely responsive" customer service. The company's all-in-one system helps businesses of all sizes listen to and support customers in real time via email, self service FAQs, chat, and social networks like Twitter. Founded in 2009 by customer service automation veterans Alex Bard, Gary Benitt, Brad Birnbaum, and Jeremy Suriel, the venture-funded company released its first product in September 2010. It has been adopted by leading customer-oriented brands, including Twitter, DirecTV, Bonobos, and Grooveshark.
Desk.com's products emphasize social networking, whole company support, powerful agent tools, and web-based self-service. The Desk.com... See More
Current Team (5)Update
Board Members and Advisors (4)Update
Funding Rounds (2) - $5.70MUpdate
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Collaborative Customer Support Software