Company Overview

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Status:
Acquired by Salesforce
Founded:
2009
Founders:
Jeremy Suriel, Brad Birnbaum, Gary Benitt, See All (4)
Headquarters:
San Francisco, CA
Funding:
$5.70M
Categories:
SaaS, Enterprise Software, CRM, See All (6)

Desk offers a real-time hosted system for customer interaction management (CIM) and social customer relationship management (SCRM).

Description

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Desk.com makes it easy for teams and Whole Companies to support customers right from the browser, via email, phone, chat, web, Facebook and Twitter.

The company provides hosted, cloud-based customer service platforms for delivering what the company calls "awesomely responsive" customer service. The company's all-in-one system helps businesses of all sizes listen to and support customers in real time via email, self service FAQs, chat, and social networks like Twitter. Founded in 2009 by customer service automation veterans Alex Bard, Gary Benitt, Brad Birnbaum, and Jeremy Suriel, the venture-funded company released its first product in September 2010. It has been adopted by leading customer-oriented brands, including Twitter, DirecTV, Bonobos, and Grooveshark.

Desk.com's products emphasize social networking, whole company support, powerful agent tools, and web-based self-service. The Desk.com... See More

Current Team (5)

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Board Members and Advisors (4)

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Products (1)

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Funding Rounds (2) - $5.70M

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Investors (6)

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  • 9c6aebc0808b36b6b01ca88475a210fc

    Social Leverage

    Social Leverage is a partnership that invests in exceptional entrepreneurs in the technology space.
  • C2028546d304343768e531d26925ad64

    True Ventures

    Founded in 2006, True Ventures is a Silicon Valley-based venture capital firm that invests in..
  • 4b8cb82cceb342829beea060f74f8ad3

    Index Ventures

    Index Ventures is a multi-stage international venture capital firm with deep sector expertise..
  • D0eeb9d3c184ac42a9169efafbaab4fa

    Kenny Van Zant

    Chief Product Strategy @ SolarWinds
  • 425e57daf38f41914df1c1c1e14a9caa

    Bullpen Capital

    Bullpen Capital A new early-stage fund has formed to make follow-on investments in the slew of..
  • 2dc975b8e74e3b88c8fde02d488a7974

    Salesforce

    Salesforce is an enterprise cloud-computing company and CRM provider offering business software..

Offices/Locations (2)

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  • New York Office

    340 Veterans Memorial Highway

    Suite 12

    Commack, NY, NY 11725

    USA

  • World Headquarters

    171 2nd Street

    Suite 300

    San Francisco, CA 94105

    USA

Competitors (5)

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  • 684c51446fa658271e9372706efff411

    Helpshift, Inc.

    Helpshift is a mobile customer service platform for businesses to integrate mobile applications..
  • 82cc784f795b39695161792981896b44

    UserVoice

    UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one..
  • 731a478c3338dacff6268c560cff2a94

    Sprout Social

    Sprout Social provides a platform for businesses to manage social media engagement, publishing and..
  • 516dbf86ef8d330c625102007bb1916b

    Freshdesk

    Freshdesk enables companies to provide multichannel support via phone, email, chat, website,..
  • 66ba9b265d4d84cb2eaffb6194eff279

    TeamSupport

    Collaborative Customer Support Software

Images (5)

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  • D1847a0fd4dc3016644e0f05fb77fa2d
  • F33e37a1560c998a9f61d5821bb19846
  • 07b610083acc5c18d38700321f6d313a
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