Company Overview

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Status:
Acquired by Tektronix Communications
Founded:
1999
Headquarters:
Dublin
Funding:
$16.2M
Categories:
Software
Description:
Arantech provides customer experience management (CEM) systems for communications service providers.

Detailed Description

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Founded in 1999, Arantech is the premier provider of Customer Experience Management (CEM) systems to communications service providers worldwide.

Arantech's CEM solution radically transforms not only the way that operators service their customers but also the way their internal organisations respond to customer needs. This has made Arantech CEM both a catalyst for cultural change and a transformational force for its customers in terms of revenue and operational practice issues, as well as network issues.

Arantech has defined CEM as the ability to proactively monitor and manage, in real time, the lifecycle experience of every customer that comes into contact with the business or infrastructure of a communications provider. Arantech CEM manages the experience of an entire brand offering, monitoring customers at every point where they touch the business. Arantech's CEM solutions deliver actionable business and technical options, providing a 360-degree view of all customers, 24/7/365, in real time, over any network or device.

Past Team (1)

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Funding Rounds (2) - $16.2M

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Investors (5)

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  • 790b2afdea41558a97445235055679c6

    Ericsson

    Ericsson is a technology company that provides and operates telecommunications networks,...
  • 433f38846d632daf957e50005ce153cd

    Enterprise Ireland

    Enterprise Ireland is the government agency responsible for the development and promotion of the...
  • 919ef43b6d4b7e84a0912a221632a972

    Oyster Funds

    private equity
  • 703579a92b7155a4a38a84dd6be1ad36

    Trident Capital

    Trident Capital is a venture capital and growth equity firm investing in software, business...
  • B5bc1bace1e294dd980e9e184ec5d8f1

    Cross Atlantic Capital Partners

    Cross Atlantic Capital Partners is a venture capital firm with a distinct perspective. They...

Offices/Locations (1)

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  • HQ

    Arantech, Unit 6,

    Blackrock Business Park, Carysfort Avenue, Blackrock

    Dublin,

    IRL

Images (1)

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  • 5edff762919e22a67f5272cc0d9a7855