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General Information

Offices

Headquarters
989 Market St
St 300
San Francisco, CA, 94102
USA

People

CEO
Chief Product Officer
Chief Technology Officer
VP of Engineering
VP of Business Development
VP & GM Europe
VP, Sales - Americas
Vice President of Engineering
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Acquisitions

Zopim, 4/2014 $29.8M

Funding

Competitors

Service Providers

Hosting Providers

Tags

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

The product has an elegant, minimalist design implemented in Ruby on Rails and provides seamless integration of the back-end helpdesk SaaS to a company’s online customer-facing web presence, including hosted support email-ticket integration, online forums, RSS and widgets. This is unusual, because most SaaS helpdesk solutions focus exclusively on the backend helpdesk and treat the Web as an afterthought.

The system also leverages Web 2.0 ideas on the backend, such as tag based categorization throughout instead of the usual pre-defined drop down lists, RSS feeds for every customized view and a complete REST/JSON API for virtually every entity in the system.

Recent Milestones

Videos

Screenshots

Zendesk screenshot
Above: Zendesk Screenshot -- #1
Uploaded: 12/30/13
Zendesk screenshot Zendesk screenshot Zendesk screenshot
Zendesk screenshot Zendesk screenshot Zendesk screenshot

Traffic Analytics

Quantcast

Livegraph

Compete

Zendesk

Sources

  1. Helpdesk Startup Zendesk Buys Zopim For Better Live Chat Services, Files For Its IPO (techcrunch.com) [edit]
  2. Zendesk for Help Gets Seed Funding (gigaom.com) [edit]
  3. Announcing Series A, New Boston HQ and 1,000 Customers (PR) (blog.zendesk.com) [edit]
  4. New Products Announced as Peter Fenton joins Board (PR) (blog.zendesk.com) [edit]
  5. Help Desk Software Developer Zendesk Raises $19 Million (techcrunch.com) [edit]
  6. Preparing For An IPO, Online Customer Service Platform Zendesk Raises $60M From Redpoint, Goldman Sachs And Others (techcrunch.com) [edit]
  7. Zendesk Files for IPO of Up to $150M (pevc.dowjones.com) [edit]
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Last Edited 4/13/14

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