|Description||Business Process Outsourcing services|
Xceed is a global provider of quality, multi-lingual Business Process Outsourcing (BPO) services. We offer integrated customer care, technical support and associated back-office processing to commercial and governmental clients worldwide.
Xceed was established in 2001 to serve as the IT arm of Telecom Egypt with a client base of more than 11 million subscribers. Since then, Xceed has developed into a global provider of BPO services, with multi-sites at multiple locations. Xceed serves to be one of the largest contact centers in the Southern Mediterranean Region.
Xceed currently has four (4) sites within Cairo: two of which are operating full time while the other two function as back up sites to ensure business continuity. Xceedâ€™s main site is located in Cairoâ€™s technology park, The Smart Village.
Xceed has an additional contact center, geographically and culturally proximate to Europe, at Morocco’s technology park, â€œCasaNearshore Parkâ€. This site boasts a large, qualified Francophone talent pool.
Xceed also has representing offices in the US, Canada, the UK and Dubai.