|Description||Business Process Outsourcing services|
Xceed is a global provider of quality, multi-lingual Business Process Outsourcing (BPO) services. We offer integrated customer care, technical support and associated back-office processing to commercial and governmental clients worldwide.
Xceed was established in 2001 to serve as the IT arm of Telecom Egypt with a client base of more than 11 million subscribers. Since then, Xceed has developed into a global provider of BPO services, with multi-sites at multiple locations. Xceed serves to be one of the largest contact centers in the Southern Mediterranean Region.
Xceed currently has four (4) sites within Cairo: two of which are operating full time while the other two function as back up sites to ensure business continuity. Xceed’s main site is located in Cairo’s technology park, The Smart Village.
Xceed has an additional contact center, geographically and culturally proximate to Europe, at Morocco’s technology park, “CasaNearshore Park.” This site boasts a large, qualified Francophone talent pool.
Xceed also has representing offices in the US, Canada, the UK and Dubai.