| Website | vocalcom.com |
| Phone | 33 1 55 37 30 50 |
| Employees | |
| Founded | 1995 |
| Description | Communications Equipment |
| TOTAL | $790k |
| VENTURE FUNDING TOTAL | $790k |
| Venture Round, 2/05 OSEO Innovation | $790k |
VocalCom S.A., together with its subsidiaries, develops and markets call center software and voice over Internet protocol solutions to contact centers in Europe and internationally. It provides Hermes .Net, a call center software that allows the management of video calls and Web surfers; Hermes Eagle, a predictive dialer algorithm that is used to optimize outbound campaigns; live chat applications; IPBX OnXMedia, which include tools to improve customer service, streamline operations, and optimize human resources; and VoiceVision, a video call application that provides personalized visual communications solutions. The company also offers Natural Language, a speech recognition software that manages voice and chat dialogues with the capability of changing the language during the conversation; Hermes pro, a call center software solution for leveraging various communication channels; Hermes Fox, a predictive dialer Avaya solution developed to work together in an outbound call environment; and iRecoder, a call recording software. In addition, it provides consulting, installation, training, VRU and agent script development, and support and guidance services for its products. The company’s products are used in debt collection, telemarketing, sales force, live chat, and Web and home-based call center applications. VocalCom S.A. was founded in 1995 and is based in Paris, France. It has subsidiary locations in Martinique, Guadeloupe, Venezuela, Colombia, Senegal, Algeria, Egypt, Israel, Saudi Arabia, Ivory Coast, Benn, Cameroun, and India.
