|Description||Business process outsourcing (BPO)|
|Series A, 10/12 |
Ubiquity Global Services is a business process outsourcing (BPO) organization headquartered in New York City. Their expanding network includes service delivery locations in the United States, El Salvador and the Philippines. Founded in 2012, Ubiquity offers innovative customer experience management solutions designed to improve user satisfaction while reducing total servicing costs. Their solutions include live customer support services, interactive voice response solutions (IVR), multichannel real-time servicing and a variety of physical correspondence services. Ubiquity has developed a next-generation technology platform that powers processes engineered for operational excellence while delivering their clients meaningful and actionable business intelligence. Together with their clients, Ubiquity is pioneering a new approach for maximizing the potential of every customer contact.