| Website | troppussoftware.com |
| Category | Software |
| Phone | 303-554-2121 |
| scott.holden@trop... | |
| Employees | 20 |
| Founded | 4/09 |
| Description | Software and services provider |
| TOTAL | $1.4M |
| FUNDING TOTAL | $1.4M |
| Seed, 4/09 | $250k |
| Angel, 8/09 | $150k |
| Angel, 7/10 | $1M |
Troppus Software Corporation is a software and services company providing a suite of integrated capabilities that materially drive down costs associated with customer care and technical support through reduced call volumes and handle times, as well as provide a platform for revenue generating opportunities.
Digital LifeSupportâ„¢ was developed with the primary objective of enhancing the customer and support experience for two specific groups of users: end-users and call center agents who support them. The platform provides the core building blocks that allow for rapid creation, delivery and support of enterprise class advanced product and service solutions. These building blocks, which can be used together, or independently, include:
• An End-User Client Application (<10MB, resident on a end-user’s machine) • A Customer Service Agent Application (accessed via the Internet) • A Robust and Intelligent Knowledge Management System with ~2,000 Devices Supported (self-help content is accessed locally and via the Internet) • An integrated and secure communications platform for Chat, Messaging, and interactive dialogue between an end-user and an agent • An uderlying Business Intelligence and Reporting Engine
These four building blocks, when implemented together, offer comprehensive customer service and support capabilities that can significantly decrease a service provider’s operational support costs by materially reducing the:
• Volume of technical support calls being received • Average handle time of technical support calls • Number of repeat calls and issue types • Often unnecessary truck rolls
