Transcensus provides software enhancing technology to provide instructional and support content for software applications without knowledge of programming or coding. Their patent-pending Scripted Human Operator (SHO) technology is an exciting innovation in software performance support and user assistance.
SHO content can be embedded directly within the workflow. While completing job related tasks, workers interact directly with the live software application they are attempting to use, instead of a browser, simulation window or other external training interface. In other words, the actual software application is the training interface. SHO technology can be thought of as a virtual instructor or tutor looking over the user’s shoulder and offering step-by-step guidance inside the actual software application the user is attempting to use.