| Website | toatech.com |
| Blog | toatech.com/blog |
| @toatech | |
| Category | Enterprise |
| Phone | 216-925-5949 |
| Employees | 300 |
| Founded | 2003 |
| Description | Mobile Workforce Management |
| Total | $30.2M |
| Series C, 6/08 Intel Capital Draper Triangle Ventures Novitas Capital | $13M |
| Series D, 5/11 Early Stage Partners Draper Triangle Ventures Sutter Hill Ventures Intel Capital Fort Washington Capital Partners Group Tim Draper | $17.2M |
TOA Technologies is the leading provider of Cloud-based mobile workforce management applications for large enterprises. Its patented platform improves customer service while dramatically reducing operational costs and providing immediate return on investment.
As the industry’s only solution using predictive, time-based analytics, TOA reduces customer wait times while increasing field workforce efficiency. TOA automates Time Of Arrival communications across multiple channels to proactively keep customers apprised of their appointment status. It delivers unparalleled cost savings by providing on-demand tools for real-time planning, routing, dispatching and tracking of workers in the field.
Named a Visionary for three years running in Gartner’s annual Magic Quadrant for Field Service Management, TOA Technologies is headquartered in the United States and has offices across Europe.
Investing in Innovation – Intel Capital CEO Summit 2008
Added: 6/27/11How Much Does Waiting for Service or Deliveries Cost You?
Added: 6/27/11An Idea Is Born - TOA Technologies
Added: 6/27/11| Website | toatech.com |
| Blog | toatech.com/blog |
| Stage | Live |
| Tags | mobile-workforce-management, mobility, esaas, cloud-computing, dispatch, field-service, predictive, manage, proactive-customer-communication, customer-experience, actionable-analytics, routing |
TOA Technologies makes managing your mobile workforce smarter, faster and easier, by providing the only Cloud-based enterprise-level, on-demand mobile workforce management solution that makes real-time visibility a reality and real-time change possible. TOA provides the only holistic solution for managing the mobile workforce, bridging the gap between mobile workforce management and CRM, increasing efficiencies while enhancing the customer experience.
ETAdirect is our patented, customer-centric program, which enhances customer service by predicting, with a high degree of accuracy, when a field employee will arrive at a customer’s home, keeping customers informed - and allowing service providers to be right on time, with smaller, dynamic one hour “wait windows”.
Enables operational efficiencies Enables “Jeopardy Management†Supports workflow and complex processes Gives dispatchers real time visibility Reporting and analytics
ETAworkforce brings the power of TOA Technologies’ mobile workforce management product suite to the force.com platform. By enabling companies to book service requests appointments when customers want them, and track the status of these appointments in real-time, ETAworkforce makes mobile workforce and customer service teams run more efficiently, while enhancing the customer experience.
With appointment scheduling and tracking functions presented entirely through the Force UI, ETAworkforce provides Customer Service Representatives, or any other stakeholders, visibility into service appointments. Plus, CSRs can track the progress of appointments in real time, allowing them to see what they have never seen and solve problems they have never been able to solve.
| Website | etaxpress.com |
| Blog | toatech.com/blog |
| Stage | Live |
| Launch Date | August 1, 2011 |
| Tags | mobile-workforce-management, mobility, esaas, cloud-computing, dispatch, field-service |
ETAxpress is an offering from TOA that includes Manage and Mobility modules, along with dashboard analytics and reporting. ETAxpress provides a robust and configurable platform that will easily adapt and deliver even greater returns as the client’s business evolves and grows.
ETAxpress Benefits: Allows client to manage mobile employees assigned to specific jobs Provides dispatchers and managers with an ‘air traffic control’ real-time, Gantt chart view of all mobile employees in the field, their availability, and current state of dispatched and pending jobs Allows mobile employees to provide job statuses and updates in real time Provides wireless electronic means of delivering job information, eliminates paper-based forms and numerous phone calls Improves client response times with TOA’s patented predictive algorithms and processes Provides predictive SLA and jeopardy management Provides real-time and historic business intelligence
