TOA Technologies

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TOA Technologies makes managing your mobile workforce smarter, faster and easier, by providing the only Cloud-based enterprise-level, on-demand mobile workforce management solution that makes real-time visibility a reality and real-time change possible. TOA provides the only holistic solution for managing the mobile workforce, bridging the gap between mobile workforce management and CRM, increasing efficiencies while enhancing the customer experience.

ETAdirect is our patented, customer-centric program, which enhances customer service by predicting, with a high degree of accuracy, when a field employee will arrive at a customer’s home, keeping customers informed - and allowing service providers to be right on time, with smaller, dynamic one hour “wait windows”.

Enables operational efficiencies Enables “Jeopardy Management” Supports workflow and complex processes Gives dispatchers real time visibility Reporting and analytics

A suite of features built on the Force.com platform, ETAworkforce integrates TOA’s powerful solutions for workforce management with Salesforce’s powerful tools for customer relations management.

ETAworkforce enables everyone along your sales-and-service chain to see exactly what’s happening with a delivery, repair or other activity – exactly as it happens, in real-time. You get immediate answers to questions such as who, what, where and when. You can spot potential problems before they become real problems. And you can take steps to solve them with intuitive, drag-and-drop simplicity.

What’s more, this smooth, complete integration takes only days to complete – speed and ease made possible only by a native Force.com application.

To reduce paperwork, streamline workflow and enhance customer care, ETAworkforce offers two complementary features:

• SmartScheduler, which schedules appointments associated with each work order, specifying the tasks, appointments and type of workers required for each.

• SmartWorkOrder, which creates and organizes work orders or job tickets – even multiple, sequenced appointments requiring workers of different statuses and skill levels – according to criteria you choose.

With SmartWorkOrder and SmartScheduler, you can access and use customer information available in Salesforce tools, boosting efficiency and multiplying the opportunities for further sales.

Together, Salesforce and TOA let you manage every transaction, step by step, all the way to the customer’s door. For current Salesforce customers who already use TOA’s workforce management solutions, SmartScheduler and SmartWorkOrder are available from Salesforce’s AppExchange.

ETAxpress is an offering from TOA that includes Manage and Mobility modules, along with dashboard analytics and reporting. ETAxpress provides a robust and configurable platform that will easily adapt and deliver even greater returns as the client’s business evolves and grows.

ETAxpress Benefits: Allows client to manage mobile employees assigned to specific jobs Provides dispatchers and managers with an ‘air traffic control’ real-time, Gantt chart view of all mobile employees in the field, their availability, and current state of dispatched and pending jobs Allows mobile employees to provide job statuses and updates in real time Provides wireless electronic means of delivering job information, eliminates paper-based forms and numerous phone calls Improves client response times with TOA’s patented predictive algorithms and processes Provides predictive SLA and jeopardy management Provides real-time and historic business intelligence