| Website | timetrade.com |
| Category | Software |
| Phone | 877-884-9224 |
| Employees | |
| Founded | 2000 |
| Series C, 9/07 | $5M |
TimeTrade Systems provides customer, self-service appointment scheduling solutions for enterprises and individuals.
More than 200 million appointments have flowed through TimeTrade since 2000. the company’s enterprise solutions help customers schedule everything from pet grooming and photo portrait sittings, to advisory services, driver’s tests and blood work. Organizations including PETCO, Ritz Camera, Charles Schwab, New Jersey Motor Vehicle Commission and Sonora Quest have standardized on TimeTrade. In the photo portrait market alone, the company’s customers represent more than 50% of the market.
In January 2008, TimeTrade launched TimeDriver, a web-based personal appointment scheduler for professionals and individuals who’s livelihood depends on a steady flow of one-on-one meetings. Anyone with a Web browser and an internet connection can use the tool.
TimeTrade’s solutions enable customers to streamline operations, improve workflow and increase marketing and sales outreach. The tipping point for businesses to move to self-service appointment scheduling is beginning in earnest. Self-service has already reached the tipping point in travel scheduling, banking (ATMs) and online booksellers to name a few. Consumers, who are time-constrained, are increasingly demanding self-service appointment scheduling for convenience. TimeTrade provides customers the enabling technology to address this need.
TimeTrade’s solutions were designed with a rules-based technology and built on standards including Service-Oriented Architecture (SOA. TimeTrade solves complex scheduling challenges with solutions that are easy to use, and can be quickly deployed for a faster time to market and realized business benefits
| Website | timedriver.com |
| Stage | Beta |
| Launch Date | June, 2008 |
| Tags | appointments, scheduling, software, saas, self-service, meetings, calendar, events, invites, time |
TimeDriver is a Web-based personal appointment scheduler from TimeTrade Systems and is designed for professionals and individuals who regularly invite others to schedule one-on-one professional interactions with them either on the phone or in person. TimeDriver can be used to drive a steady flow of appointments into a user’s Outlook or Google calendar without email or phone tag.
TimeDriver lets users add a self-service scheduling link to Web pages and emails so their customers and colleagues can schedule time with them. Unlike a shared calendar or simple ad hoc meeting scheduler, TimeDriver is an appointment automation system that offers times that fall inside user-defined “availability windows” and do not conflict with other commitments in the user’s calendar. TimeDriver is rules-based and enables users to add images and text to welcome messages as well as custom text to invitation emails. The Web-based solution also manages workflow after the appointment is secured by confirming appointments, sending reminders, gathering relevant information and organizing status of meetings on a dashboard.
Other TimeDriver capabilities include a dashboard that displays access to wizards, recent scheduling activities and availability, and email invitations’ status; the ability to create emails that include a TimeDriver “click here” invitation from Outlook; worldwide time zone support; and the ability to differentiate TimeDriver appointments in an Outlook calendar through color coding.
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| Website | timetrade.com |
| Tags | appointments, scheduling, software, saas, self-service, meetings, calendar, events, invites, time |
TimeTrade’s Enterprise Scheduling Application provides organizations of any size the competitive edge to offer self-service or assisted-service scheduling via the Web, call center or Interactive Voice Response (IVR) and can support the scheduling of thousands of appointments per month across multiple locations.
TimeTrade’s rules-based technology enables organizations to automate scheduling while capturing information to optimize the service experience and enable more targeted and informed marketing. TimeTrade delivers its solutions either as SaaS or licensed implementations to enterprises.
TimeTrade’s Enterprise solution provides users with instant and up-to-date visibility into scheduling for better resource utilization, improved staff accountability and enhanced decision making. Information captured during the appointment process can be leveraged to improve the consumer experience, increase loyalty, and enhance marketing. And TimeTrade’s solutions can lead to increased revenues by streamlining processes, lowering administrative costs and booking more appointments – customers have reported higher sales by as much as 20 to 40 percent.
TimeTrade’s Enteprise software relies on open, standards-based technology. At the heart of the TimeTrade Enterprise Scheduling Application is a mature, highly-tuned and very scalable scheduling engine built on the J2EE platform and running on IBM’s WebSphere application server. Its browser-based thin client web application incorporates up-to-date technology such as AJAX, CSS and XML transformation to provide an attractive and responsive user interface.
TimeTrade applies industry best practices throughout the design of the application, such as a Model-View-Controller (MVC) layer separation and extensive use of JSP custom tags. XML plays a major role in the architecture, controlling system navigation, database query operations, and the process of building and displaying schedule grids showing resource and time slot availability.
