|Description||Independent data center hardware support|
TERiX Computer Service provides vendor-neutral support for servers, storage and networking hardware and UNIX operating systems in the US and 56 countries. By allowing data centers and CFOs/CEOs to consolidate hardware support from multiple OEMs to a single point of contact, hardware maintenance costs are generally reduced 30%.
TERiX also produces multiple proprietary apps, both resident and cloud-based, to handle heartbeat monitoring, call-home and automatic support ticketing, freeing data center professionals to perform tasks geared towards business outcomes rather than maintenance.
Professional services include data and server migration, cloud transition, first-call and warranty management, full install/move/add/change (IMAC) services, proactive monitoring via TERiX network operation centers (NOC), dedicated account management and technical engineers, and a full suite of reporting and advisory services.
TERiX actively supports millions of combinations of thousands of products from over 30 major vendors including HP, IBM, Sun, Cisco, EMC, SDK, Hitatchi, Dell, and more. Engineers carry multiple vendor certifications, and patches and parts are OEM certified.