|Description||Workforce optimization software solution|
Telrex provides IP call recording and call center optimization software. CallRex offers affordable access to call recording technologies, supporting IP telephony systems, VoIP soft switches and unified communications solutions from ShoreTel, Cisco, Mitel, Inter-Tel, Avaya, Microsoft OCS, 3Com, BroadSoft, Sylantro, Genband, Vertical, Digium Asterisk, Pingtel, Fonality, TalkSwitch, and more.
In addition to call recording, Telrex also provides contact center optimization solutions designed specifically for small and medium businesses, such as: â€¢ CallRex Call Recordingâ„¢: Call recording and monitoring â€¢ CallRex Computer Recordingâ„¢: Desktop analytics and monitoring â€¢ CallRex Agent Evaluationâ„¢: Call scoring and agent coaching for call centers â€¢ CallRex Workforce Managementâ„¢: Employee forecasting and scheduling â€¢ CallRex Speech Analyticsâ„¢: Automatic analysis of recorded calls â€¢ CallRex APIâ„¢: Custom integration solution for CallRex call recording software
Telrex offers its award-winning CallRex suite of software through value added resellers worldwide. Learn more at www.telrex.com or call 425.827.6156 x2.