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Exit

Acquired byIBM
Date5/2012

General Information

Offices

San Francisco, USA
45 Fremont St.
Suite 1450
San Francisco, CA, 94105
USA

People

Founder, CTO, Member of Board
Chairman of the Board, CEO
Vice President, Engineering
Sr. Director, Global Product Marketing

Acquisitions

Overstat, 12/2011

Funding

TOTAL $12M
FUNDING TOTAL $12M
Series C, 9/2002
Bay Partners
Matrix Partners
Foundation Capital
$12M

Tags

Tealeaf

Tealeaf is a Customer Experience Management (CEM) software company known for its CX line of products and solutions that capture customers’ website interactions from the individual user’s point of view.

Tealeaf’s products are used to provide visibility into the online customer experience by analyzing and replaying all the details of a customer’s visit to find site errors or issues and understand the impact that transaction failures have on business processes.

Product/Solution Offerings:

cxImpact A Tealeaf CX product designed for production support, development and e-business teams to find and fix issues on their web site.

cxView Provides executive dashboards of customer experience KPIs, and provides reporting and analytics to explain why conversion rates, revenue, or customer success go up or down.

cxReveal Provides the visibility of visual replay in a simplified user interface suitable for a call center or occasional, non-technical users.

cxConnect Provides the capability to export data from the TeaLeaf CX Datastore to an external database or Business intelligence system.

cxVerify Provides the capability to store some or all visits as a long-term record in a PDF.

Recent Milestones

Videos

Screenshots

Traffic Analytics

Compete

Tealeaf

Sources

  1. IBM Acquires Tealeaf To Add Customer Buying Analytics To Smarter Commerce Products (techcrunch.com) [edit]
  2. Tealeaf Acquires Overstat, Inc. to Extend Online Customer Experience Management Leadership to Usability Analytics (tealeaf.com) [edit]
  3. TeaLeaf Technology Raises $12 Million in Series C Financing; Bay Partners Leads Over-Subscribed Round, Takes Board Seat. (thefreelibrary.com) [edit]
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Last Edited 8/25/13

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