|Description||Virtual call center solutions|
|Venture Round, 12/10 |
|Series B, 2/12 |
Spoken Communications is a technology innovator providing virtual call center solutions core to enterprises.
Spoken takes a unique approach to call center productivity, increasing efficiency while decreasing the cost of customer service for contact centers with a unique hybrid IVR solution: patented speech recognition technology complemented by human intervention. Spoken offers value-added services in a modular approach; choose one service or a whole IVR platform integrated with Avaya or your CMS.
Spoken’s suite of products and services includes hosted ACD, Guided Speech IVR with silent Human Guides, call routing, caller identification, full self-service, queue management, customer satisfaction surveys, dual-channel full-call recordings, and automated audio QA analytics.
With the acquisition of GotVoice’s voicemail transcription services, voice-to-text transcription, voicemail transcription and the soon-to-launch GotSearch voice search service.