|Seed, 9/08 ||$1M|
SpiceCSM provides a SaaS and open source solution dedicated to customer service organizations.
For the longest time, customer service has always been an after thought when it comes to CRM systems and technology. SpiceCSM has decided to change that by delivering a Customer Service Management suite that was born and bred in a contact center. By delivering a multi-tenant, multi-brand platform to the market, it allows customer service organizations to truly focus on what matters, customer service. The modular suite includes:
-Ticketing system -Knowledge base -Telephony Platform (ACD, IVR, PBX, CTI, etc.) -Decision Tree software -WFM -Billing -Reporting/Analytics
All portions of the suite are can completely integrate with other third party applications such as CRM’s, customer databases, and more all through our flexible API.