ServiceBench, Inc. provides Web-based service management software solutions. The companyâ€™s solutions integrate post-sales service activities, including service calls, field service management, parts ordering, claims management, and extended service agreements. It provides business solutions, which include Installation solutions to manage in-home product installation to deliver customer experience; Warranty solutions to manage comprehensive services to manufacturer product warranty; Extended Warranty solutions to enable manufacturers to market, sell, and service extended warranties for their products; and Repair solutions for service providers to increase warranty repair. The company serves manufacturers, retailers, parts distributors, and service providers in appliances, consumer electronics, computers, HVAC, plumbing, outdoor power equipment, food services, and construction industries. ServiceBench, Inc. was formerly known as Sideout Technologies, Inc. The company was founded in 1995 and is based in Fairfax, Virginia with an additional office in Columbia, Maryland. As of January 16, 2008, ServiceBench, Inc. operates as a subsidiary of N.E.W. Customer Service Companies, Inc.