| Website | getsatisfaction.com |
| Blog | blog.getsatisfact... |
| Category | Consumer Web |
| Employees | |
| Description | network of customer support forums |
| Total | $2.55M |
| Series A, 9/07 Adaptive Path First Round Capital O'Reilly AlphaTech Ventures Jeff Clavier Mike Brown Jason Schultz | $1.3M |
| Series B, 2/09 First Round Capital O'Reilly AlphaTech Ventures SoftTech VC Freestyle Capital | $1.25M |
Satisfaction Unlimited makes a network of customer support forums where customers can post their own questions, idea, problems, or conversations about a product. They have seeded the network with boards for over 200 companies. If a company wishes, they can claim their company’s board and put their own employees on to moderate the boards.
Satisfaction was founded by Thor Muller (Rubyred Labs, Valleyschwag, Frog Design, Trapezo), Lane Becker (Adaptive Path, MeasureMap) and Amy Muller (Rubyred Labs, Valleyschwag, Violet.com and Frog Design).
Jive Software also provides a customer support forums, but for large enterprise companies.
| Website | getsatisfaction.com |
| Stage | Live |
| Tags | forum-discussion |
Satisfaction is an online forum to facilitate product support for and by users. Users can post questions, ideas, problems, or conversations about a product.
Other users can join in to answer, adding into the knowledge base. Each question can be tracked by email or RSS.
