|Phone||+31 208 20 21 60|
|Description||smart surveying for small business|
|Seed, 2/07 ||€120k|
Recommendi is the free “barcode to bargraph” web service that allows small business owners to help identify their loyal customers and measure customer experience using mobile and desktop browsers.
The web-based tool Recommendi is based on the Net PromoterÂ® Score, widely used by large international companies to measure and increase customer loyalty, and fast becoming an industry standard. With Recommendi this service is now available for retailers, hospitality- and service providers, who can quickly and easily start with the no-charge service. The tool has been developed by Amsterdam-based company Directness, who have a track record in providing loyalty solutions to major corporations.
Every company that signs up is immediately assigned a unique 2D barcode (based on a QR-Code, readable by most smart phones), and a “short URL” (for example http://recy.me/r51x ) which they can share with customers in various ways - from printing a poster for their shop window, to sending a link via email.
The survey can be customized easily by adding a company logo or editing the question text.
In the near future Recommendi will allow companies to benchmark themselves to similar companies by geography and type of business.
Recommendi is free for up to 100 customer responses per month with a Premium Version available which allows the collection of up to 1000 responses per month, and more advanced analysis tools at a cost EUR 20/month (approximately Â£17 GBP and $27 US per month). For more information on the product (and to sign-up): www.recommendi.com