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General Information

Offices

SF Bay Area HQ
920 Saratoga Ave
Suite 213
San Jose, CA, 95129
USA

People

Founder & CEO
Co-founder & CRO

Funding

VENTURE FUNDING
Seed, 6/2012

Tags

Reamaze

Reamaze is cloud helpdesk designed for small businesses and growing startups. Designed from the ground up to fit the specific needs of small agile businesses, Reamaze combines rich support conversation management and team-oriented tools with flexible integrations such as social channel support, embedded knowledgebases and community forums, multi-brand, simple CRM, JavaScript widgets, workflows, and much more.

Features

Email support Facebook, Twitter, and YouTube support Public sites External and internal knowledgebases Community forums Multi-brand management Simple CRM Team collaboration and staff notes Automated workflows Customizable email templates Automatic collision detection Customizable notifications, tags, and filters Response templates Conversation permalinks Autoresponders Volume, response time, and staff reports JavaScript integrations Reamaze.js (coming soon) Works on mobile devices

We believe awesome customer service is an extension of your ability to strike up meaningful conversations. Everything in Reamaze is designed to reflect this simple concept. Getting started with Reamaze takes minutes, not hours. We don’t dwell in meaningless features like ticket numbers or customer logins. Instead, we focus on designing a product that is intuitive and simple not only for you but also for your customers. Reamaze will help you amaze your customers over and over again with just the right amount of tools you need. Nothing more. And nothing less.

Recent Milestones

  • Check
    Reamaze added David Feng as Co-founder & CRO. (6/1/12)
    Posted 9/5/12 at 9:21am
  • Check
    Reamaze added Lu Wang as Founder & CEO. (6/1/12)
    Posted 9/5/12 at 9:21am
  • Dollar
    Reamaze received () in Seed funding. (6/1/12)
    Posted 9/5/12 at 9:21am

Videos

Above:

Introducing Reamaze

Added: 2/13/14

Screenshots

Reamaze screenshot
Above: Reamaze Home
Uploaded: 1/5/13
Reamaze screenshot Reamaze screenshot Reamaze screenshot

Sources

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Last Edited 2/13/14

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