| Website | phaseware.com |
| Category | Software |
| Phone | 866-616-6629 |
| Employees | 20 |
| Founded | 1/04 |
PhaseWare Inc. provides help-desk and customer-support software.
PhaseWare Tracker provides tools to manage customer information, track issues through resolution, and track service level agreements and billing agreements. Tracker also provides a dashboard and reports for tracking and analyzing incident trends and information. Tracker is available as a licensed product or on demand (see Tracker OnDemand)
Event Engine is a tool for automating business tasks such as incident escalation, email response, stepwise tasks, and automated alerts. The Self Service Center is an internet portal that allows customers to log their own incident tickets, check for answers in a knowledgebase, and communicate via the internet with company personnel. Live Chat is also available as an add-on module.
