PhaseWare

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PhaseWare Inc. provides help-desk and customer-support software.

PhaseWare Tracker provides tools to manage customer information, track issues through resolution, and track service level agreements and billing agreements. Tracker also provides a dashboard and reports for tracking and analyzing incident trends and information.

Event Engine is a tool for automatically escalating issues, communicating with customers, and tracking service level agreement violations. The Self Service Center is an internet Portal that allows customers to log their own incident tickets, check for answers in a knowledgebase, and communicate via the internet with company personnel.

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