PATLive is a hosted communications company that offers both live and automated services. Our core solutions include:
Hosted Numbers
We offer local, toll-free, and vanity phone numbers for a fraction of the cost and with advanced features not available with traditional phone companies.
- local phone number in key geographic markets to give your company a local presence
- toll-free number to add credibility and can be used in national advertising campaigns
- vanity phone numbers help customers remember your number making it more likely they will call your business when the need arises
Advanced features include:
- Call forwarding on-demand - set a schedule to have the phone number forwarded or be able to change it on the go. Follow me call forwarding allows it to ring to several different phone numbers before sending to voicemail.
- Call recording - record calls for quality assurance or order accuracy. These calls can be stored on your account indefinitely and retrieved at your discretion.
- Whisper tones - this function allows you to record a message that plays when someone dials this phone number and plays when you pick up and before the call connects. I.E. This caller is responding to the ad you placed on Craigslist for the 2009 Ford Mustang.
- Call tracking - our advanced call reporting suite allows you to view call activity for your phone numbers. Reports can be pulled on demand or scheduled for regular delivery. Track advertising ROI by placing unique phone numbers in different ad campaigns to see which are driving the most calls.
- Advanced caller ID - Beyond providing just a phone number the call is placed from, we can provide name and address associated with that number as well.
- Analytics integration - Using any web services API, you can pull your call data and integrate it with any web analytics software (including Google Analytics). See call activity displayed alongside web traffic to get a full view of customer response rates to marketing efforts.
Hosted Receptionist
Have trouble handling your call volume? Need someone to cover the phones after hours? Our virtual receptionists act as a member of your staff and provide excellent customer service to your callers every time. We get to know your business and design a script that works with your unique needs. Our receptionists can:
- Screen calls and transfer or take a message as needed
- Take orders
- Schedule appointments
Never miss an opportunity because you are unavailable or the caller gets a busy signal. Our receptionists are available 24/7/365 and 90% of calls are answered within 20 seconds.
Hosted Faxing
Need to fax documents but don’t want the added expense of the machine, maintenance, paper, ink, etc? Hosted faxing allows you to send and receive faxes over the Internet without being tied to a clunky fax machine that takes up space in your office unnecessarily. Faxes sent via email or our website show up on the recipients’ fax machine as normal. We offer tons of features:
- fax from up to 5 email addresses or from our Web site
- add custom cover pages
- set up and send to a contact lists
- faxes stored on our servers so no need to print
- message notification via email when you receive a fax, send fails, send successful, etc.
Looking for more ways for your office to go green? Hosted faxing saves you money and helps the environment.
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