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Acquired byMicrosoft
Price$100M
Date1/2014

General Information

Offices

Herndon, USA
13625 –B Dulles Technology Drive
Herndon, VA, 20171
USA

People

Founder, Board of Directors
Co-Founder and CEO, Board of Directors
Chief Financial Officer
Vice President, Global Public Sector, Education, and Healthcare
VP of Sales, North America
Board of Directors
Board of Directors
Board of Directors
Show All People

Funding

TOTAL $30.2M
FUNDING TOTAL $30.2M
Series A, 7/2006
Valhalla Partners
Sierra Ventures
$13.5M
Series B, 5/2008
Accel Partners
Sierra Ventures
Valhalla Partners
Ching-Ho Fung
$16M
Venture Round, 7/2010
$734k

Competitors

Tags

Parature

Parature provides on-demand customer service software, making it possible for any business to leverage the Internet to provide outstanding customer service and online support. Parature provides an efficient way to serve, support, retain, engage with and maximize the value of every customer. Parature’s software-as-a-service (SaaS) delivery and integrated, intuitive design enable organizations to run efficiently.

Parature’s flagship product, Parature Customer Service software, integrates a customer portal, rich knowledgebase and full trouble ticket software in one dynamic system that manages all your support needs. Parature announced a new social response management product called “Parature for Facebook”, the Industry’s First and Only Customer Service Application for Directly Engaging with Customers, Prospects and Fans on Facebook. The product now supports Twitter as well.

Founded in 2001, today Parature helps support more than 55 million end users worldwide. Parature is at work in a wide variety of organizations including national associations, leading educational institutions, technology companies, and diverse industries from gaming/interactive media & entertainment, to retail, healthcare and government.

Source: Parature

Recent Milestones

Videos

Screenshots

Parature screenshot
Above: Parature Screenshot -- #1
Uploaded: 6/3/09

Traffic Analytics

Quantcast

Livegraph

Compete

Parature

Sources

  1. Microsoft Acquires Parature For $100M In Deal To Bolster Knowledge Base For Dynamics CRM Platform (techcrunch.com) [edit]
  2. tmcnet.com [edit]
  3. American Venture Magazine (americanventuremagazine.com) [edit]
  4. SEC (sec.gov) [edit]
  5. Lead411 launches "Hottest DC Area Companies" awards (lead411.com) [edit]
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Last Edited 4/4/14

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