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OTRS

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OTRS is the world’s leading provider of open source Service Desk solutions, available in 27 languages and used by over 80,000 corporate groups worldwide. The company grew out of the community project OTRS.org (http://www.otrs.org). Founded in Germany in 2003, OTRS has offices in Europe and Latin America, as well as its North America headquarters in Cupertino, California. OTRS enterprise support includes process design, application support, implementation, integration, customization, training, and OTRS managed services. The core OTRS product is a help desk system that supports efficient and intuitive logging, processing, and communicating of incidents & service requests by customers and service staff. OTRS::ITSM provides the first open source ITIL V3-compatible enterprise IT service management (ITSM) solution. For more information on OTRS products and services, or to become a software contributor or development sponsor, please visit www.otrs.com.

Recent Milestones

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• 
  OTRS added Justin Johnson as Sales Manager - US. (10/1/10)
  Posted 2/22/12 at 12:36pm
• 
  OTRS — OTRS in Major Latin American Expansion (5/5/10)
  Posted 6/25/10 at 10:31am via otrs.com
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  OTRS — IT Service Management Solution OTRS:: ITSM 2.0 Released to General Public (4/28/10)
  Posted 6/25/10 at 10:29am via otrs.com
• 
  OTRS added Paul Salazar as GM. (1/1/10)
  Posted 5/18/10 at 11:39am
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  OTRS added Andre Mindermann as CEO . (1/1/03)
  Posted 5/18/10 at 11:39am

Videos

Screenshots

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Sources

New OTRS:: ITSM 2.0 provides the first open source ITIL-compatible change management (otrs.com) [edit]
OTRS in Major Latin American Expansion (otrs.com) [edit]